Guest Experience Agent | Front Desk & Service

Rydges Hotels & Resorts; City of Brisbane; On-site; AUD 42,000 - 56,000; Full time

Benefits offered by this job

Dining and stays discounts

Movie tickets

Seasonal perks at Thredbo

Career growth

Paid parental leave

Job summary

Rydges South Bank Brisbane is seeking a Guest Service Agent to warmly welcome guests, manage check-ins and check-outs, and coordinate with housekeeping to ensure room readiness. You’ll respond to guest requests with professionalism, provide local area information, and maintain a safe, efficient front desk environment.

The role requires strong communication, attention to detail, and the ability to collaborate across departments in a busy hotel setting.

Qualifications

• Experience in guest services or front desk is preferred.
• Ability to handle guest requests professionally.
• Strong communication and problem-solving skills.
• Ability to learn hotel systems quickly.
• Comfort with a fast-paced hospitality environment.

Responsibilities

• Welcome guests warmly and ensure smooth check-in/check-out.
• Respond promptly to guest needs and special requests.
• Co-ordinate with housekeeping and maintenance for room readiness.
• Manage reservations and daily guest transactions accurately.
• Provide information about hotel services and local attractions.
• Maintain a clean, safe, and professional front desk environment.
• Participate in training and team meetings.

Skills

Customer service

Communication

Hospitality knowledge

Team collaboration

Attention to detail

Tools

Opera PMS

POS systems

Job description

Rydges South Bank Brisbane is seeking a Guest Service Agent to warmly welcome guests, manage check-ins and check-outs, and coordinate with housekeeping to ensure room readiness. You’ll respond to guest requests with professionalism, provide local area information, and maintain a safe, efficient front desk environment.

The role requires strong communication, attention to detail, and the ability to collaborate across departments in a busy hotel setting.