Hotel Duty Manager | Front Office Leader

EVT - Entertainment | Ventures | Travel; Fremantle; On-site; AUD 65,000 - 81,000; Full time

Benefits offered by this job

50% dining & stays across EVT hotels

$2 movie tickets & cinema discounts

Seasonal perks at Thredbo

Rapid career growth

Paid parental leave

Job summary

EVT's Rydges Esplanade Hotel Fremantle by Rydges is seeking a Duty Manager to deliver our signature guest experience and oversee the Front Office's daily operations.

You’ll handle check-in/out, guest queries and complaints, supporting the front office team through busy periods while keeping operations smooth across the hotel.

Join the Daymaker culture with opportunities to drive occupancy, revenue and guest satisfaction, on-site across Fremantle.

Qualifications

• 1+ years of experience as a duty manager or similar in a branded or independent hotel.
• Ability to lead hotel operations in the absence of senior management.
• Strong understanding of Front Office operations, rostering and guest flow.

Responsibilities

• Lead and oversee hotel operations during shifts; assist other departments as needed.
• Support Front Office operations, ensure staff presentation, punctuality and service standards.
• Maintain high guest satisfaction by resolving issues and promoting a welcoming culture.
• Monitor hotel security and safety procedures, ensuring WHS compliance.
• Drive occupancy and revenue by supporting rate management strategies and cross-department collaboration.
• Ensure cross-department communication to support efficiency and guest experience.
• Assist with rostering, staffing levels, and cost control to meet targets.
• Manage staff training, rostering and overtime, annual leave and entitlements.

Skills

Front Office leadership

Guest service

Check-in / Check-out

Rostering

Team coordination

Complaint resolution

Rate management

Communication

Sales mindset

Safety & WHS

Tools

Front Office systems

Job description

EVT's Rydges Esplanade Hotel Fremantle by Rydges is seeking a Duty Manager to deliver our signature guest experience and oversee the Front Office's daily operations.

You’ll handle check-in/out, guest queries and complaints, supporting the front office team through busy periods while keeping operations smooth across the hotel.

Join the Daymaker culture with opportunities to drive occupancy, revenue and guest satisfaction, on-site across Fremantle.