Guest Service Agent — Elevate the Hotel Experience

Oaks Hotels; Sydney; On-site; AUD 39,000 - 58,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Wellness Boost

Job summary

Oaks Sydney North Ryde Suites in North Ryde, NSW, is seeking a full-time Guest Service Agent who excels in hospitality and guest satisfaction. You’ll manage smooth check-ins/check-outs and offer tailored local recommendations to elevate every stay.

The role requires a polished presence, strong communication skills, and the ability to work weekends, with rotating shifts across early to late hours in a vibrant hotel setting.

Qualifications

• Experience delivering high-quality service in a hotel or customer-facing environment.
• Excellent ability to articulate information clearly and professionally across mediums.
• Proactive and positive approach to addressing guest needs and exceeding expectations.
• Passionate about creating positive guest experiences with attentive service.
• Polished and professional presentation reflecting organizational standards.
• Willingness to work weekends, public holidays and varying shifts.

Responsibilities

• Provide a warm, friendly reception at arrival and ensure smooth check-in/check-out.
• Maintain clear communication with guests, colleagues and stakeholders across multiple channels.
• Oversee accurate processing of reservations and updates using the property management system.
• Act as primary point of contact for guests, offering prompt assistance and personalised recommendations.

Skills

Customer service

Communication

Professional presentation

Problem solving

Weekend availability

Tools

Property management system

Job description

Oaks Sydney North Ryde Suites in North Ryde, NSW, is seeking a full-time Guest Service Agent who excels in hospitality and guest satisfaction. You’ll manage smooth check-ins/check-outs and offer tailored local recommendations to elevate every stay.

The role requires a polished presence, strong communication skills, and the ability to work weekends, with rotating shifts across early to late hours in a vibrant hotel setting.