Guest Service Agent — Elevate Stays at Resort (Casual)

EVT Group; Lovedale; On-site; AUD 30,000 - 47,000; Part time

Benefits offered by this job

Team discounts

Stay discounts (EVT)

Movie discounts

Thredbo benefits

Career growth

Community involvement

Job summary

Rydges Resort Hunter Valley, part of EVT Group, seeks a Guest Service Agent (Casual) to welcome guests, manage check-ins/outs, and handle guest requests with care and local knowledge. You’ll coordinate with housekeeping, reservations, and maintenance to ensure rooms are ready and guest needs are met.

A warm, professional touch is essential. Located in Lovedale, NSW, the role requires stable customer service experience, strong communication, and the ability to handle multiple tasks in a

Qualifications

• 1–2 years of experience as a GSA in a hotel.
• Strong communication and attention to detail.
• Experience with front office operations including check-in/out and guest accounts.
• Ability to collaborate with hotel departments and manage multiple requests.

Responsibilities

• Manage arrivals and departures of guests.
• Provide warm, efficient guest service and handle requests.
• Coordinate with housekeeping, reservations and maintenance to meet guest needs.
• Resolve guest issues promptly during shifts.
• Guide guests with local area info and hotel services.

Skills

Guest service

Front desk operations

Check-in/out

Reservation systems

Communication

Team collaboration

Cash handling

Multi-tasking

Tools

PMS systems

Job description

Rydges Resort Hunter Valley, part of EVT Group, seeks a Guest Service Agent (Casual) to welcome guests, manage check-ins/outs, and handle guest requests with care and local knowledge. You’ll coordinate with housekeeping, reservations, and maintenance to ensure rooms are ready and guest needs are met.

A warm, professional touch is essential. Located in Lovedale, NSW, the role requires stable customer service experience, strong communication, and the ability to handle multiple tasks in a