Night Guest Services Concierge

Oaks-Hotels,-Resorts-; Geelong; On-site; AUD 3,853,000 - 5,780,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Discounts AU/NZ

Wellness & EAP

Work-life Balance

Job summary

Oaks R Suites Geelong are seeking a full-time Night Guest Service Agent passionate about hospitality and guest experiences. You will manage check-ins/check-outs, guide guests with local tips, and deliver service with warmth and professionalism.

From arrival to departure, your welcoming presence will shape stays, while you maintain high standards of communication, handle bookings, and respond to guest needs with a personal touch.

Qualifications

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums.
• Consistently delivers an exceptional standard of service with a proactive approach.
• Passionate about creating positive guest experiences with attentive service.

Responsibilities

• Provide a warm reception to guests and ensure a smooth check-in process.
• Maintain clear communication across channels to deliver exceptional service.
• Process guest reservations, updates, and special requests using property systems.
• Be the primary point of contact for guests, offering prompt assistance and recommendations.

Skills

Customer service

Communication skills

Professional presentation

Weekend availability

Job description

Oaks R Suites Geelong are seeking a full-time Night Guest Service Agent passionate about hospitality and guest experiences. You will manage check-ins/check-outs, guide guests with local tips, and deliver service with warmth and professionalism.

From arrival to departure, your welcoming presence will shape stays, while you maintain high standards of communication, handle bookings, and respond to guest needs with a personal touch.