Guest Service Agent: Warm Front Desk & Concierge

Oaks Hotels, Resorts & Suites; Sydney; On-site; AUD 39,000 - 58,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Wellness Support

Job summary

Oaks Sydney North Ryde Suites is seeking a full-time Guest Service Agent passionate about guest experiences. You will greet guests, manage check-ins/check-outs, and guide them on local attractions with warm, professional service.

You will work a rotating roster across days including weekends, with shifts from early morning to evening. Exceptional communication and a proactive approach to guest needs are required. Competitive hourly rates apply.

Qualifications

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Skills

Guest service

Communication skills

Problem solving

Attentive service

Professional presentation

Flexible scheduling

Job description

Oaks Sydney North Ryde Suites is seeking a full-time Guest Service Agent passionate about guest experiences. You will greet guests, manage check-ins/check-outs, and guide them on local attractions with warm, professional service.

You will work a rotating roster across days including weekends, with shifts from early morning to evening. Exceptional communication and a proactive approach to guest needs are required. Competitive hourly rates apply.