Guest Service Agent - Casual Quest Woolooware Bay

Quest Apartment Hotels; Sydney; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Flexible casual shifts

Hotel training provided

Locally owned hotel network

Job summary

Quest Woolooware Bay is seeking a casual Guest Service Agent to be the welcoming face of the hotel. You will handle check-ins/outs, reservations and guest enquiries, offering local knowledge to ensure a memorable stay while supporting the front office team.

We provide full training and value reliability, friendliness and teamwork. Shifts cover weekdays, weekends, evenings and holidays on a 7-day roster, with flexible casual hours to suit your lifestyle.

Qualifications

• Customer service passion and friendly, professional manner
• Clear communication and confident interpersonal skills
• Reliable, well-presented and team-oriented
• Flexible with shifts including weekends and public holidays
• Hospitality or customer service experience welcomed but training provided

Responsibilities

• Greet guests warmly and professionally
• Assist with check-ins, check-outs and reservations
• Answer guest enquiries with local recommendations
• Support housekeeping and management for smooth daily operations
• Promote hotel services to ensure a seamless stay

Job description

Guest Service Agent - Casual Quest Woolooware Bay

Quest Woolooware Bay is a newly designed 71-room property in the sought-after Woolooware Bay precinct, neighbouring the Cronulla Sharks Rugby League Team and Bay Central, Sutherland Shire’s newest Shopping Centre.

Since opening, Quest Woolooware Bay has quickly become a customer service leader within the Quest network. We are now looking forCasual Guest Service Agentsto join our Front Office team and help deliver the effortless guest experiences we are known for.

The Role

As a Guest Service Agent, you will be the face of our hotel. Your responsibilities will include:

• Delivering a warm and professional welcome to every guest
• Assisting with check-ins, check-outs and reservations
• Handling guest enquiries and providing local knowledge and recommendations
• Supporting our housekeeping and management teams with smooth day-to-day operations
• Promoting hotel services and ensuring every guest enjoys a seamless stay

Shifts will include weekdays, weekends, evenings and public holidays, offering flexible hours across a 7-day roster.

The Ideal Candidate

We’re looking for people who:

• Have a genuine passion for customer service
• Are confident communicators with a friendly, professional manner
• Are well-presented and reliable
• Thrive in a team environment and can also work independently
• Are flexible with working hours, including weekends and public holidays
• Previous hospitality or customer service experience is highly regarded, but not essential — we’ll provide full training to the right candidate.

Why Join Us?

At Quest, we believe everyone deserves a place to be themselves. We go further to create the moments that matter — for our guests, and for our team. As part of the Quest Woolooware Bay family, you will enjoy:

• A supportive, locally owned, and operated team environment
• Flexible casual shifts to suit your lifestyle
• Opportunities to learn and grow within Australia’s largest apartment hotel network
• The chance to be part of a property fast becoming the preferred choice for corporate, leisure and sporting travellers in the Shire