Guest Service Agent

Quest Canberra Dickson; North Canberra; On-site; AUD 34,000 - 44,000; Full time

Job summary

Quest Canberra Dickson is seeking a Guest Service Agent to greet guests, manage check-in/out, and respond to enquiries with warmth and professionalism. This role focuses on creating memorable stays and smooth operations from the moment guests arrive.

You will be the first point of contact, coordinating with housekeeping and front desk, providing local recommendations, and ensuring brand standards while accommodating flexible rosters and a supportive team environment.

Qualifications

• Experience in hospitality, retail or service-led environment.
• Professional communication style and confident guest engagement.
• Strong attention to detail and organisational skills.
• Calm, solutions-focused approach during busy periods.
• Flexibility to work a rotating roster including weekends/evenings.

Responsibilities

• Deliver a warm welcome and seamless check-in/check-out.
• Manage reservations, guest enquiries, payments and admin with accuracy.
• Resolve requests and issues promptly, escalating when needed.
• Provide local recommendations and tailored guidance for guests.
• Coordinate with housekeeping/maintenance to support operations and room readiness.

Skills

Customer service

Communication skills

Attention to detail

Organisational skills

Problem solving

Flexibility

Tools

RMS PMS

Job description

Belong locally. Grow personally. Own your future.

At Quest, we offer more than a job—you'll become part of the community while building the skills and experience to grow your career. If business ownership is your dream, we'll help you make it a reality.

At Quest, we believe everyone deserves a place to be themselves, and we go further to create the moments that matter. We're proudly local, warm and dependable, delivering an effortless stay experience grounded in genuine connection and local knowledge- As local as you like it.

As Guest Service Agent, you are the first point of contact and a key driver of guest satisfaction. You will deliver a welcoming, personalized arrival experience, facilitate core front office operations, and resolve requests with ownership, care and professionalism.

Key responsibilities

• Deliver a consistent, warm welcome and seamless check-in/check-out experience.
• Manage reservations, guest enquiries, payments and general administration with accuracy.
• Resolve requests and issues promptly, escalating appropriately while maintaining ownership.
• Provide local recommendations and tailored guidance to support each guest's stay.
• Coordinate with housekeeping/maintenance to support operational flow and room readiness.
• Maintain brand-aligned service standards across all interactions.

About you

• Demonstrated customer service capability in hospitality, retail or a service-led environment.
• Professional communication style and confidence engaging with a wide range of guests.
• Strong attention to detail, accuracy and organisational skills.
• Calm, solutions-focused approach during busy periods and competing priorities.
• Flexibility to work a rotating roster including weekends/public holidays/evenings as required.
• Experience with RMS PMS systems is advantageous but not essential (training provided).

What we offer

• A supportive, locally led team environment within a trusted national brand.
• Structured onboarding and on-the-job development.
• The opportunity to contribute to meaningful guest experiences every day.
• A variety of shifts available - fit work in around your life.