Guest Services Officer – Bell Desk

Park Hyatt Melbourne; Melbourne; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Complimentary accommodation

Discounted accommodation

Duty meals

F&B discount

Onsite parking discount

Employee assistance program

Paid time off

Parental leave

Wellbeing leave

Health insurance discount

Job summary

Park Hyatt Melbourne is seeking a GSO/Porter to ensure the smooth operation of the Bell Desk and to deliver exceptional guest service in a luxury setting in Melbourne’s city center.

You will greet guests, assist with luggage and valet parking, handle inquiries, and work as part of a 12-person Bell Desk team. A valid driver’s license and strong interpersonal skills are essential.

Qualifications

• Valid Australian driver’s license; ability to operate manual/automatic vehicles.
• Experience in fast-paced hotel operations is preferred.
• Excellent interpersonal and communication skills; professional demeanor.

Responsibilities

• Meet and greet guests arriving and departing the hotel.
• Verify arrival/departure details and coordinate luggage handling, storage, security and transportation.
• Safely valet park vehicles and assist guests with requests.
• Handle guest inquiries and provide local knowledge of Melbourne.
• Support Bell Desk operations and assist Concierge as needed.

Skills

Driver's license

Customer service

Time management

Communication

Teamwork

Attention to detail

Grooming standards

Autonomy

Job description

Summary

Care Connects Us

At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.

Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.

About Park Hyatt Melbourne:

Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.

Benefits of working with us:

• Leading global hotel brand with career advancement opportunities
• Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.
• Complimentary duty meals whilst on shift
• Discounted food & beverage and park club health & day spa treatments
• Discounted onsite car parking
• Employee assistance program – benefit from free, immediate and confidential support for any work, health or life concern
• Generous paid time off and holiday policies including paid parental leave and wellbeing leave
• 10% discount with NIB Health insurance

About the Role

As the GSO/Porter, you will be responsible for the smooth and efficient running of the Bell Desk department by promptly assisting guests entering and leaving the hotel, whilst providing an excellent and consistent level of service. Working in a team of 12, you will support the Bell Desk Assistant Manager in the day to day operations as well as supporting the team to achieve our purpose.

Some of the responsibilities include:

• Meet and greet all guests arriving and departing the hotel in a friendly and helpful manner
• Verify arrival and departure details and arrange luggage handling, storage, security and transportation and other services requested by guests
• Safely valet park vehicles into the car park
• Handling guest enquires and requests and being familiar with Melbourne and its surroundings
• Promptly taking guest luggage efficiently to and from the guestrooms
• Assist Concierge with basic functions

Qualifications

• Full Australian driver’s license with the ability to operate both manual and automatic vehicles (International driver’s license may be considered)
• Previous work experience in a similar fast-paced hotel operations environment
• Exceptional interpersonal and communication skills along with the ability to confidentially interact with guests
• Excellent time management skills with the ability to multi-task
• The ability to work autonomously and as part of a team
• The ability to work under pressure and possess great attention to detail
• An ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
• The flexibility to work on a rotating 24/7 roster, including public holidays

Join us at Hyatt and make travel more human. With a team that values Empathy, Integrity, Respect, Experimentation, Wellbeing and Inclusion. With Hyatt, you'll discover a career you didn't know existed