Guest Service Agent

Hyatt Hotels Corporation; Sydney; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Complimentary accommodation after 90 4

Discounted accommodation for employees

Rewards and recognition programs

Learning and development opportunities

Fully laundered uniform

Discounted city parking

Global career opportunities

Job summary

Hyatt Regency Sydney is hiring a Guest Service Agent to warmly welcome guests, manage check-ins and check-outs, and provide local recommendations in a fast-paced environment.

You will work a rotating 7-day roster (38 hours/week), have OPERA experience, and contribute to upselling and guest satisfaction, with opportunities for professional development within Hyatt's global group.

Qualifications

• Experience using OPERA property management system.
• Friendly, welcoming personality with strong communication skills.
• Excellent grooming and personal presentation.

Responsibilities

• Deliver exceptional customer service to external and internal guests.
• Conduct a large volume of check-ins and check-outs daily.
• Assist with guest inquiries and recommendations.
• Create memorable experiences through care and empathy.
• Handle complaints and escalate to the Manager on Duty.
• Actively participate in upselling initiatives.

Skills

OPERA experience

Friendly & welcoming

Strong communication skills

Grooming & presentation

Rotating 7-day roster

Job description

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning - similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

At Hyatt, we are turning jobs into careers and we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. We continue to strive on building a safe, respectful and inclusive culture for our team members, guests, clients and community.

We are accepting applications from experienced Guest Service Agents who are ready to grow their careers at Hyatt.

Located adjacent to Darling Harbour in Sydney's Central Business District, Hyatt Regency Sydney is a haven of relaxation for the business or leisure traveller. As Sydney's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700 sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.

The Role:

As a Guest Service Agent, you will join an energetic and passionate team whose purpose is to create memorable experiences for our guests. Your warm welcome and professionalism will set the tone for our guests’ stay. You will thrive working in a fast-paced environment and be provided the tools to learn new skills that support your professional development. With us, you’ll discover a career you never knew existed.

Responsibilities Include:

• Delivering exceptional customer service to both external and internal guests
• Conducting a large volume of check ins and check outs on a daily basis
• Assisting with guest enquiries and recommendations
• Creating memorable experiences for our guests through care and empathy
• Handling customer complaints and escalating to the Manager on Duty
• Active involvement in the upselling initiative

Our ideal candidate will have:

• Previous experience working with OPERA
• A friendly and welcoming personality
• Strong verbal and written communication skills
• Excellent grooming and personal presentation
• Availability to work a rotating 7day roster - 38 hours per week

Benefits for working with Hyatt Include:

• After 90 days of service, complimentary accommodation across Hyatt Hotels globally (T&Cs apply)
• Discounted accommodation for associates as well as friends and family
• Reward and recognition programs
• Learning and development opportunities
• Fully laundered uniform
• Discounted city parking
• The opportunity to join an international group with endless career opportunities

Quality care. Quality connections. Join Hyatt.

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