Guest Experience Reservations Specialist

EVT Group; Lovedale; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Team member discounts

Stay discounts at EVT hotels

Movie and entertainment discounts

Seasonal savings (winter/summer)

Career growth opportunities

Community involvement

Job summary

EVT Group operates Rydges Resort Hunter Valley, a premier resort in Australia’s wine country. The Reservations Agent will be on the front line, handling guest calls, emails and bookings to ensure a seamless guest experience.

You will use Opera PMS and other systems, coordinate with Front Office, and upsell services while maintaining accurate guest profiles. Flexible shifts and team discounts are part of the role.

Qualifications

• Experience in a similar customer service role.
• Fluency in English; strong communication skills.
• Experience with hotel reservation systems (Opera PMS preferred).

Responsibilities

• Handle guest bookings via phone, email, and PMS.
• Be the first point of contact for guest inquiries.
• Upsell rooms and services to enhance guest stay.
• Maintain accurate guest profiles and preferences.
• Coordinate with Front Office and other departments.
• Log complaints and ensure timely follow-up.

Skills

Customer service

English fluency

Communication skills

Organisational skills

Tech savvy

Time management

Shift flexibility

High school diploma

Education

High school diploma

Tools

Opera PMS

Reservation software

Job description

EVT Group operates Rydges Resort Hunter Valley, a premier resort in Australia’s wine country. The Reservations Agent will be on the front line, handling guest calls, emails and bookings to ensure a seamless guest experience.

You will use Opera PMS and other systems, coordinate with Front Office, and upsell services while maintaining accurate guest profiles. Flexible shifts and team discounts are part of the role.