Guest Reservations Specialist

Red Hawk Casino; Casino; On-site; AUD 50,000 - 60,000; Full time

Job summary

A premier resort in Australia is seeking a Reservation Agent to assist guests with room reservations and inquiries. The role requires excellent customer service skills, effective communication, and a positive attitude. Candidates with prior experience in the casino or hotel industry are preferred. Responsibilities include managing phone inquiries, providing information on hotel amenities, and ensuring guest satisfaction through efficient service. Applicants must be at least 18 years of age and comfortable in a dynamic, smoke-filled environment.

Qualifications

• Experience in the casino/hotel industry preferred.
• Must be able to work in areas with second-hand smoke.
• Physically capable of performing duties for long periods.

Responsibilities

• Assist guests with room reservations and inquiries.
• Provide accurate information about hotel services.
• Manage calls and follow-up with guests for satisfaction.

Skills

Customer service

Communication

Data entry

Problem-solving

Education

High school diploma or equivalent

Job description

A premier resort in Australia is seeking a Reservation Agent to assist guests with room reservations and inquiries. The role requires excellent customer service skills, effective communication, and a positive attitude. Candidates with prior experience in the casino or hotel industry are preferred. Responsibilities include managing phone inquiries, providing information on hotel amenities, and ensuring guest satisfaction through efficient service. Applicants must be at least 18 years of age and comfortable in a dynamic, smoke-filled environment.