Reception & Workplace Support

Colliers; City of Melbourne; On-site; AUD 52,000 - 66,000; Full time

Job summary

Colliers Workplace Management Services (Colliers WMS) in Melbourne CBD is seeking a dedicated candidate for a full-time contract role, delivering a premium front-of-house experience and supporting day-to-day office operations.

As the first point of contact, you will manage calls and enquiries, coordinate meeting room bookings and basic AV, assist with events, and help maintain a welcoming, efficient workplace for a busy corporate client.

Qualifications

• Previous corporate reception, workplace experience, hospitality or customer service background.
• Strong customer service skills with a passion for positive experiences.
• Professional presentation and excellent verbal/written communication.
• Outstanding organisational skills and ability to juggle priorities.
• Attention to detail with a proactive, solutions-focused approach.
• Experience using Microsoft Office and workplace technology platforms.
• Ability to work independently while contributing to a team.
• Commitment to service excellence and stakeholder relationships.

Responsibilities

• Provide a professional front-of-house experience for visitors, clients and staff.
• Manage incoming calls, enquiries and correspondence promptly.
• Coordinate meeting room bookings and basic AV support.
• Maintain reception areas and shared workspaces to a high standard.
• Manage visitor sign-in and workplace security processes.
• Coordinate courier services, mail, and parcel deliveries.
• Arrange refreshments and catering for meetings and events.
• Support workplace events and client engagement activities.
• Assist with general office administration and operational tasks.
• Build strong relationships with internal stakeholders and partners.

Skills

Reception experience

Customer service

Communication (verbal & written)

Organisational skills

Attention to detail

Independent work

Tools

Microsoft Office

Workplace technology platforms

Job description

At Colliers Workplace Management Services (Colliers WMS), we strive to create vibrant and thriving workplace environments where every individual can be their best. Our commitment to service excellence is unwavering as we provide our clients a Workplace of Choice. Our collaborative culture sets us apart as we support you become true specialists and provide the long-term structure and platform to accelerate your success.

Colliers WMS is seeking an exceptional candidate to join our team on an initial contract basis, supporting a prestigious corporate client in Melbourne CBD. This opportunity offers the chance to become an integral part of a highly professional workplace environment, delivering exceptional front-of-house experiences while supporting the day-to-day operations of a busy corporate office.

As the first point of contact for visitors, clients and employees, you will play a key role in creating a welcoming and professional workplace experience. Beyond reception responsibilities, you will support meeting room operations, events, office administration, and workplace services, ensuring the office operates smoothly and efficiently each day.

Key accountabilities will include, but not be limited to:

• Providing a professional and welcoming front-of-house experience for all visitors, clients and employees.
• Managing incoming calls, enquiries and correspondence, ensuring prompt and accurate responses.
• Coordinating meeting room bookings, room set-up and basic AV support to ensure meetings run seamlessly.
• Maintaining reception, meeting rooms and shared workspaces to a consistently high standard.
• Managing visitor access, sign-in procedures and workplace security processes.
• Coordinating courier services, incoming and outgoing mail, and parcel deliveries.
• Arranging refreshments and catering requirements for meetings and events.
• Supporting workplace events, functions and client engagement activities.
• Assisting with general office administration and operational support activities as required.
• Building strong relationships with internal stakeholders, visitors and service partners to deliver an outstanding workplace experience.

As a collaborative and service-driven member of the Workplace Experience team, we are looking for someone who can demonstrate:

• Previous experience in a corporate reception, workplace experience, hospitality or customer service role.
• Strong customer service skills with a genuine passion for creating positive experiences.
• Professional presentation and excellent verbal and written communication skills.
• Outstanding organisational skills and the ability to effectively manage competing priorities.
• Strong attention to detail with a proactive and solutions-focused approach.
• Experience using Microsoft Office applications and workplace technology platforms.
• Ability to work independently while contributing positively to a broader team environment.
• A commitment to service excellence and building strong stakeholder relationships.

This is a full-time, office-based contract opportunity located in Melbourne CBD, operating standard business hours.

The initial engagement is offered on a contract basis, with the potential for extension subject to client requirements and business needs.

Our commitment to providing a safe and secure work environment necessitates thorough national police checks. To support this screening, only candidates with Australian work rights will be considered.

This role is ideal for experienced reception, hospitality, workplace experience or customer service professionals looking to build their career within a premium corporate environment. Join a team that values collaboration, professionalism and exceptional service delivery.