Guest Relations Agent | SkyFeast - Sydney Tower

Trippas White Group; Sydney; On-site; AUD 50,000 - 65,000; Full time

Job summary

Trippas White Group is seeking a proactive Guest Relations Agent at SkyFeast, Sydney Tower. You will greet guests, manage check-ins, and assist with enquiries in a high-traffic venue.

Join a premier hospitality team, delivering memorable guest experiences while ensuring smooth dining operations. RSA certification is required and Excel skills help in guest services and promotions.

Qualifications

• Customer service experience in hospitality is preferred.
• RSA certificate is required.
• Ability to work effectively in a fast-paced environment.
• Demonstrates proactive problem-solving and clear communication.

Responsibilities

• Greet and check in guests to the appropriate dining venue.
• Process payments accurately and efficiently.
• Stay informed on current offers, promotions, and venue details.
• Collaborate closely with the team to ensure smooth guest flow.
• Provide support and solutions in guest service situations.

Skills

Customer service

High-pressure environment

Problem solving

Team player

Communication skills

Tools

Microsoft Excel

Job description

Guest Relations Agent | SkyFeast - Sydney Tower

GuestRelations Agent | SkyFeast - Sydney Tower

Who Are We?

TrippasWhite Group is a leader in the hospitality industry, operating high profilerestaurants, cafés and events across Australia. The company’s prestigiousportfolio includes Sydney Tower, Centennial Homestead, BotanicHouse, Reign, Esq and Sydney Opera House. Workingfor Trippas White Group not only means experience at one premium venue butopens endless career possibilities.

The Role

Are youpassionate about hospitality and love creating memorable first impressions?Join our team at the reception hub for Sydney Tower Dining, where you’ll be thefirst point of contact for guests experiencing one of Sydney’s most iconicdestinations. We’re seeking an enthusiastic, customer focused Guest RelationsAgent who thrives in a fast-paced environment and enjoys delivering exceptionalservice.

KeyResponsibilities:

• Greetand check in guests to the appropriate dining venue.
• Processpayments accurately and efficiently.
• Stayinformed on current offers, promotions, and venue details.
• Collaborateclosely with the team to ensure smooth guest flow.
• Providesupport and solutions in guest service situations.

What weare looking for:

• Strongcustomer service skills with a friendly and approachable manner.
• Abilityto work effectively in a high-pressure, fast-paced environment.
• Excellentproblem-solving abilities and a proactive attitude.
• Proficiencyin computer systems, including Microsoft Excel.
• Areliable team player with strong communication skills.

Why JoinUs?

• Workin a unique and iconic Sydney location.
• Bepart of a passionate, supportive, and dynamic hospitality team.

Requirements:

• ValidNSW Responsible Service of Alcohol (RSA) Certificate.

TrippasWhite Group is committed to achieving a diverse workforce and stronglyencourages applications from Aboriginal and Torres Strait Islander people.