Guest-Obsessed Shift Lead & Trainer

Hungry Jack'S; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

On-the-job training

Leadership training

Career advancement

Competitive pay

Staff discounts

Nationally accredited qualifications

Job summary

Hungry Jack's in Sydney is seeking a trainer, coach and mentor to crew level employees, reporting to the Restaurant Manager, to bring our values of “Guest Obsessed” and “People Power” to life and deliver exceptional service. You will lead shifts, train and coach team members, model outstanding guest service, and support sales growth through excellent service and suggestive selling.

We offer on-the-job leadership training, clear career pathways, competitive pay and staff discounts, with

Qualifications

• Experience in retail or hospitality.
• Passion for training, coaching and mentoring.
• Guest-obsessed mindset and commitment to exceptional service.

Responsibilities

• Leading and supervising shifts to ensure smooth and safe operations.
• Ensuring compliance with safety and operational standards.
• Providing training and coaching to team members.
• Role modelling outstanding guest service.
• Supporting sales growth through exceptional service and suggestive selling.
• Executing the National Marketing Plan to enhance customer experience.
• Encouraging a culture of inclusiveness, trust, and accountability.

Skills

Leadership

Training & coaching

Guest service

Team supervision

Safety awareness

Job description

Hungry Jack's in Sydney is seeking a trainer, coach and mentor to crew level employees, reporting to the Restaurant Manager, to bring our values of “Guest Obsessed” and “People Power” to life and deliver exceptional service. You will lead shifts, train and coach team members, model outstanding guest service, and support sales growth through excellent service and suggestive selling.

We offer on-the-job leadership training, clear career pathways, competitive pay and staff discounts, with