Guest Experience Lead — Front Desk Supervisor

MH Management (NSW) Pty Ltd; Sydney; Presencial; AUD 65.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Boost

Descripción de la vacante

Minor Hotels is seeking a hospitality supervisor to lead and motivate the front-of-house team, ensuring warm welcomes and consistently high guest service. You will oversee daily tasks, manage check-ins/outs, and promptly resolve guest concerns to maintain satisfaction.

The role requires weekend availability and a professional presence aligned with Minor Hotels' standards; join a dynamic team focused on guest experiences and growth within Australasia.

Formación

• Demonstrated leadership with ability to motivate a team.
• Extensive hospitality background, hotel or resort preferred.
• Exceptional customer service and professional demeanor.
• Strong time management and prioritization skills.
• Impeccable professional presentation reflecting high standards.
• Flexibility to work weekends and varying schedules.

Responsabilidades

• Lead and support the team to deliver exceptional guest experiences.
• Serve as a role model, mentoring staff to high service standards.
• Oversee daily tasks and ensure timely, accurate execution.
• Manage guest arrivals/departures for seamless check-in/out.
• Address and resolve guest complaints promptly and professionally.

Conocimientos

Leadership

Guest service

Time management

Professional presentation

Weekend availability

Descripción del empleo

Minor Hotels is seeking a hospitality supervisor to lead and motivate the front-of-house team, ensuring warm welcomes and consistently high guest service. You will oversee daily tasks, manage check-ins/outs, and promptly resolve guest concerns to maintain satisfaction.

The role requires weekend availability and a professional presence aligned with Minor Hotels' standards; join a dynamic team focused on guest experiences and growth within Australasia.