Guest Experience Specialist — Front Desk & VIP Service

Accor Apartments & Realty; Naturaliste; Sur place; AUD 37 000 - 96 000; Plein temps

Résumé du poste

Colonial Group in Western Australia is seeking a friendly Guest Service Agent to welcome guests from check-in to check-out and ensure memorable stays.

This role requires outstanding communication, teamwork, and the ability to handle reservations and guest accounts, including nights, weekends, and public holidays. Base rate and loadings apply, with rotating shifts and on-site duties.

Qualifications

• Experience in guest services preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay organized in a busy environment.
• Familiarity with hotel front desk operations is a plus.

Responsabilités

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Connaissances

Guest service excellence

Team collaboration

Multitasking under pressure

Strong communication

Hotel front desk experience

Description du poste

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Casual loading on all hourly rates! Base rate of $27.97. With Loadings: Monday - Friday $34.96ph, Saturday $41.96ph, Sunday $48.95ph and Public Holidays $69.93ph!

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication
• Previous experience in hotel front desk operations is a valuable asset
• Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays