Guest Service Agent

Accor Apartments & Realty; Lorne; On-site; AUD 39,000 - 96,000; Full time

Job summary

Accor Apartments & Realty is hiring a Guest Service Agent to warmly welcome guests from check-in to check-out, delivering exceptional hospitality and memorable experiences. You will be the friendly face, handle reservations, assist with guest accounts, and share local knowledge while promoting hotel amenities.

The role requires a flexible rotating schedule including nights, weekends and public holidays, with casual loading on hourly rates.

Qualifications

• Customer service excellence mindset.
• Team collaboration and independence.
• Strong multitasking and time management.
• Clear written and verbal communication.
• Experience in hotel front desk operations is advantageous.
• Flexible rotating schedule including nights, overnights, weekends and public holidays.

Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out.
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration.
• Conquer challenges alongside guests, transforming dilemmas into success stories.
• Promote hotel amenities and services by having a deep understanding of products and offerings.
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge.
• Display proficiency in accurately handling reservations and managing guest accounts.

Skills

Customer service

Team collaboration

Multi-tasking

Communication

Front desk experience

Flexible schedule

Job description

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Casual loading on all hourly rates! Base rate of $27.97. With Loadings: Monday - Friday $34.96ph, Saturday $41.96ph, Sunday $48.95ph and Public Holidays $69.93ph!

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication
• Previous experience in hotel front desk operations is a valuable asset
• Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays