Guest Service Agent

Accor Apartments & Realty; Coffs Harbour; On-site; AUD 50,000 - 65,000; Full time

Job summary

Colonial Group is seeking a Guest Service Agent in New South Wales to warmly welcome guests from check-in to check-out and ensure a memorable stay. You will handle reservations, assist guests, and promote our offerings, while providing local recommendations and contributing to a smooth operation.

The role requires excellent communication, teamwork, and the ability to work a flexible schedule that may include nights, weekends, and public holidays as part of a casual staffing model.

Qualifications

• Experience in hospitality or front desk operations.
• Excellent written and verbal communication.
• Ability to manage guest reservations and accounts.
• Flexible schedule including nights and weekends.

Responsibilities

• Roll out the red carpet of hospitality from check-in to check-out.
• Confidant in communicating with guests and colleagues for cohesive collaboration.
• Resolve guest issues and transform dilemmas into positive outcomes.
• Promote hotel amenities and services with strong product knowledge.
• Share information on local hotspots and attractions with guests.
• Accurately handle reservations and manage guest accounts.

Skills

Guest service excellence

Communication skills

Team collaboration

Multitasking under pressure

Front desk experience

Flexible scheduling

Job description

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Casual loading on all hourly rates! Base rate of $27.97. With Loadings: Monday - Friday $34.96ph, Saturday $41.96ph, Sunday $48.95ph and Public Holidays $69.93ph!

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication
• Previous experience in hotel front desk operations is a valuable asset
• Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays