VIP Guest Experience Specialist

Colonial Group; Cairns Regional; On-site; AUD 52,000 - 72,000; Full time

Job summary

Colonial Group in Cairns invites a friendly Guest Service Agent to warmly welcome guests, guiding them from check-in to check-out and ensuring memorable stays with outstanding hospitality.

You will manage reservations, assist with guest accounts, promote hotel amenities, share local hotspots, and collaborate with teammates across shifts, including nights and public holidays. Strong written and verbal communication skills are essential.

Qualifications

• Experience in hotel front desk operations is preferred.
• Strong customer service mindset and innovative approach.
• Ability to collaborate in teams and work independently.
• Excellent multi-tasking and ability to work under pressure with good organization.
• Excellent written and verbal communication skills.
• Willing to work nights, weekends and public holidays.

Responsibilities

• Greet guests and ensure a VIP feel from check-in to check-out.
• Communicate with guests and colleagues for cohesive service.
• Resolve guest issues and turn challenges into positive outcomes.
• Promote hotel amenities and services through product knowledge.
• Share local information about neighbourhood hotspots.
• Handle reservations and manage guest accounts accurately.

Skills

Front desk operations

Customer service excellence

Team collaboration

Time management

Communication skills

Flexible shifts

Job description

Colonial Group in Cairns invites a friendly Guest Service Agent to warmly welcome guests, guiding them from check-in to check-out and ensuring memorable stays with outstanding hospitality.

You will manage reservations, assist with guest accounts, promote hotel amenities, share local hotspots, and collaborate with teammates across shifts, including nights and public holidays. Strong written and verbal communication skills are essential.