Guest Service Agent

Accor Apartments & Realty; City Of Greater Geraldton; On-site; AUD 39,000 - 96,000; Full time

Job summary

Accor Apartments & Realty is seeking a Guest Service Agent to warmly welcome guests from check-in to check-out and ensure an outstanding stay. You will communicate effectively with guests and colleagues, resolve issues, and promote hotel amenities while sharing local recommendations.

The role requires a flexible rotating schedule including nights, weekends, and public holidays, with a base hourly rate plus loading. Previous front desk experience is valued.

Qualifications

• Experience in hotel front desk or guest services preferred.
• Excellent written and verbal communication skills.
• Ability to work a flexible rotating schedule including nights and weekends.
• Knowledge of local attractions and neighbourhood hotspots helpful.

Responsibilities

• Provide a warm welcome from check-in to check-out.
• Communicate clearly with guests and colleagues to ensure smooth operations.
• Handle guest issues and turn challenges into positive experiences.
• Promote hotel amenities and services to guests.
• Share information on local attractions and points of interest.
• Accurately manage reservations and guest accounts.

Skills

Customer service

Team collaboration

Multitasking

Communication

Job description

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Casual loading on all hourly rates! Base rate of $27.97. With Loadings: Monday - Friday $34.96ph, Saturday $41.96ph, Sunday $48.95ph and Public Holidays $69.93ph!

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication
• Previous experience in hotel front desk operations is a valuable asset
• Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays