Guest Service Agent

Accor; Coffs Harbour; On-site; AUD 39,000 - 96,000; Part time

Benefits offered by this job

Casual loading

Job summary

Accor is seeking a Guest Service Agent in Australia to welcome guests and manage check-in/check-out while delivering exceptional hospitality. The role emphasizes confident guest communication, smooth operations, and promoting hotel services.

A flexible schedule including nights, weekends, and public holidays is required to provide memorable stays. Base pay is accompanied by casual loading across hourly rates, reflecting shifts from weekdays to weekends and holidays.

Qualifications

• Experience delivering high-quality guest service in hospitality settings.
• Strong communication with guests and colleagues to ensure smooth operations.
• Ability to multi-task and stay organized under pressure.

Responsibilities

• Roll out the red carpet of hospitality from check-in to check-out.
• Confidently communicate with guests and colleagues for cohesive service.
• Resolve guest issues and handle challenges to ensure memorable stays.
• Promote hotel amenities and services with product knowledge.
• Share local information and recommendations with guests.

Skills

Customer service

Team collaboration

Multi-tasking

Communication skills

Front desk experience

Flexible schedule

Job description

Purpose As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Casual loading on all hourly rates! Base rate of $27.97. With Loadings: Monday - Friday $34.96ph, Saturday $41.96ph, Sunday $48.95ph and Public Holidays $69.93ph!

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication
• Previous experience in hotel front desk operations is a valuable asset
• Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays