Guest Service Expert – Create Memorable Stays

EVT Group; Sydney; On-site; AUD 42,000 - 60,000; Part time

Benefits offered by this job

50% off dining and stays across EVT

Movie/ Gold Class discounts

Seasonal perks at Thredbo

Rapid career growth

Paid parental leave

Job summary

EVT is hiring a casual Guest Services Agent for our Rydges Campbelltown property. You will welcome guests, manage check-in/out, handle guest accounts, and coordinate with hotel teams to ensure memorable stays.

The role requires 1+ year of GSA experience, strong communication, and the ability to manage multiple requests with a high level of service. On-site work across EVT hotels, with daymaker culture and growth opportunities.

Qualifications

• 1+ years of experience as a GSA in a hotel or similar role.
• Proven ability to deliver warm, professional, and efficient guest service.
• Strong communication skills and attention to detail.
• Experience in front office operations including check-in/out and handling guest accounts.
• Ability to build strong relationships with other departments.

Responsibilities

• Deliver warm, memorable guest service from arrival to departure.
• Handle check-in/check-out, cashiering, and daily transactions.
• Coordinate with Housekeeping, Reservations and Maintenance for guest satisfaction.
• Maintain accurate reservations, room rates, and local knowledge.
• Uphold WHS standards and a clean, safe work environment.

Skills

Guest service

Communication

Front office

Multitasking

Team collaboration

Tools

Reservation systems

Job description

EVT is hiring a casual Guest Services Agent for our Rydges Campbelltown property. You will welcome guests, manage check-in/out, handle guest accounts, and coordinate with hotel teams to ensure memorable stays.

The role requires 1+ year of GSA experience, strong communication, and the ability to manage multiple requests with a high level of service. On-site work across EVT hotels, with daymaker culture and growth opportunities.