Guest Experience Specialist | Flexible Hours & Fast-Paced Retail

Reddy Express; South Australia; Hybrid; AUD 48,000 - 62,000; Full time

Job summary

Northline is seeking a Customer Service Officer to be the first point of contact for customers, delivering a positive experience. You’ll organise collections, provide quotes, answer freight enquiries and keep customers informed with care, confidence and professionalism.

This permanent role runs Monday to Friday with flexibility to work shifts between 7:30am and 6:00pm. If you come from call centre, hospitality or retail, this is a chance to grow a rewarding career in freight and logistics with a

Qualifications

• Must be customer‑facing with strong communication skills.
• Experience in call centre, hospitality or retail is advantageous.
• Ability to organise collections and provide quotes with professionalism.

Responsibilities

• Serve as first point of contact for customers.
• Organise collections and provide quotes.
• Answer freight enquiries and keep customers informed with care.
• Support a positive customer experience.

Job description

Be the voice of Northline and help keep freight, customers and communities moving.

As a Customer Service Officer, you’ll be one of the first points of contact for our customers, playing an important role in delivering a positive customer experience. From organising collections and providing quotes to answering freight enquiries and keeping customers informed, you’ll help ensure every interaction is handled with care, confidence and professionalism.

We currently have permanent opportunities available, working Monday to Friday, with flexibility required to work shifts between 7:30am and 6:00pm.

Whether you’re coming from a call centre, hospitality, retail or another customer‑focused environment, this could be the perfect opportunity to bring your people skills into the freight and logistics industry and build a career with a business that values development and promotes from within.

What you’ll be