Logistics Customer Care Specialist

Northline; Adelaide; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

Northline is seeking a Customer Service Officer in Adelaide, SA. You will be among the first contact points for customers, handling requests, quotes and inquiries while delivering a positive experience across our freight and logistics network.

Permanent full-time roles, Monday to Friday with shifts between 7:30am and 6:00pm. If you enjoy helping people and thrive in a fast-paced, collaborative environment, Northline would love to hear from you.

Qualifications

• Experience in customer service, call centres, hospitality, retail or similar environments.
• Strong written and verbal communication skills.
• Natural ability to build rapport and develop positive working relationships.
• Collaborative approach and willingness to support teammates.
• Strong attention to detail and accurate data entry and typing skills.
• Ability to prioritise, problem-solve and keep things moving in a fast-paced environment.
• Confidence communicating with a range of customers and stakeholders.
• Strong negotiation and problem-solving skills.

Responsibilities

• Be a friendly and professional first point of contact for inbound customer enquiries.
• Keep customers and teammates updated on freight movements and enquiries through inbound and outbound calls.
• Assist customers by connecting with the right teams to find timely solutions.
• Respond to customer email enquiries accurately and efficiently.
• Proactively communicate delays and updates, ensuring customers remain informed.
• Build strong, positive relationships with customers and teammates across our local and interstate network.
• Take ownership of enquiries and work collaboratively to deliver a great customer experience.

Skills

Customer service

Call centre

Communication

Rapport building

Attention to detail

Data entry

Typing

Problem solving

Teamwork

Negotiation

Job description

Northline is seeking a Customer Service Officer in Adelaide, SA. You will be among the first contact points for customers, handling requests, quotes and inquiries while delivering a positive experience across our freight and logistics network.

Permanent full-time roles, Monday to Friday with shifts between 7:30am and 6:00pm. If you enjoy helping people and thrive in a fast-paced, collaborative environment, Northline would love to hear from you.