Holiday Retail Customer Service Associate

Pillow Talk; Adelaide; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Career development opportunities

Employee recognition programs

Wellbeing support

Job summary

Northline is seeking a Customer Service Officer in Adelaide to be the voice for customers, coordinating quotes, freight enquiries and updates with accuracy and care. You’ll join a team-focused environment that values development and internal progression, with permanent opportunities and flexible shifts between 7:30am and 6:00pm.

Ideal candidates will have prior customer service experience, strong communication, and the ability to build positive relationships across our national network.

Qualifications

• Previous experience in customer service or similar roles.
• Strong written and verbal communication skills.
• Ability to build rapport and develop positive working relationships.
• Collaborative approach and willingness to support teammates.
• Attention to detail and accurate data entry.
• Ability to prioritise and solve problems in a fast-paced environment.
• Confident communicator with a range of customers.

Responsibilities

• Be the friendly and professional first point of contact for inbound customer enquiries.
• Keep customers and teammates updated on freight movements and enquiries via calls.
• Assist customers by connecting with the right teams to find timely solutions.
• Respond to customer email enquiries accurately and efficiently.
• Proactively communicate delays and updates to keep customers informed.
• Build strong relationships with customers and teammates across our network.
• Take ownership of enquiries and work collaboratively to deliver a great customer experience.

Skills

Customer service

Communication

Team collaboration

Data entry

Problem-solving

Attention to detail

Job description

Northline is seeking a Customer Service Officer in Adelaide to be the voice for customers, coordinating quotes, freight enquiries and updates with accuracy and care. You’ll join a team-focused environment that values development and internal progression, with permanent opportunities and flexible shifts between 7:30am and 6:00pm.

Ideal candidates will have prior customer service experience, strong communication, and the ability to build positive relationships across our national network.