Seasonal Customer Service Advisor — Freight & Logistics

OSTTRA Group; Adelaide; Hybrid; AUD 30,000 - 47,000; Part time

Benefits offered by this job

Career growth

Employee recognition

Wellbeing support

Team connection

Everyday savings

Growing industry

Job summary

Northline is seeking a friendly Customer Service Officer to be the first point of contact for customers, coordinating collections, providing quotes, and answering freight enquiries with care and professionalism.

This casual role (Mon–Fri, shifts 7:30am–6:00pm) offers opportunities to build relationships across our network while supporting teams and customers with timely, accurate information and proactive problem solving.

Qualifications

• Previous experience in customer service (call centre, hospitality, retail or similar)
• Strong written and verbal communication skills
• Natural ability to build rapport and develop positive working relationships
• Collaborative approach and willingness to support teammates
• Strong attention to detail and accurate data entry and typing skills
• Ability to prioritise, problem-solve and keep things moving in a fast-paced environment

Responsibilities

• Be a friendly and professional first point of contact for inbound customer enquiries.
• Keep customers and teammates updated on freight movements and enquiries through inbound and outbound calls.
• Assist customers by connecting with the right teams to find timely solutions.
• Respond to customer email enquiries accurately and efficiently.
• Proactively communicate delays and updates, ensuring customers remain informed.
• Build strong, positive relationships with customers and teammates across our local and interstate network.

Skills

Customer service

Communication

Rapport building

Team collaboration

Attention to detail

Problem solving

Job description

Northline is seeking a friendly Customer Service Officer to be the first point of contact for customers, coordinating collections, providing quotes, and answering freight enquiries with care and professionalism.

This casual role (Mon–Fri, shifts 7:30am–6:00pm) offers opportunities to build relationships across our network while supporting teams and customers with timely, accurate information and proactive problem solving.