Freight Customer Care Specialist

Secret Customer Australia Pty Ltd; Adelaide; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Career growth

Employee recognition

Wellbeing support

Team connection

Everyday savings

Growing industry

Job summary

Northline is seeking a Customer Service Officer to be the friendly first point of contact for customers, handling inquiries, updating on freight movements, and connecting customers with the right teams for timely solutions.

You will respond to emails and calls, proactively communicating delays and keeping customers informed while building strong relationships across our network. Permanent roles, Monday–Friday, with shift flexibility between 7:30am and 6:00pm.

Qualifications

• Previous experience in customer service, call centres, hospitality, retail or a similar customer‑focused environment.
• Strong written and verbal communication skills.
• A natural ability to build rapport and develop positive working relationships.
• A collaborative approach and willingness to support your teammates.
• Strong attention to detail and accurate data entry and typing skills.
• The ability to prioritise, problem‑solve and keep things moving in a fast‑paced environment.
• Confidence communicating with a range of customers and stakeholders.
• Strong negotiation and problem‑solving skills.

Responsibilities

• Be a friendly and professional first point of contact for inbound customer enquiries.
• Keep customers and teammates updated on freight movements and enquiries through inbound and outbound calls.
• Assist customers by connecting with the right teams to find timely solutions.
• Respond to customer email enquiries accurately and efficiently.
• Proactively communicate delays and updates, ensuring customers remain informed.
• Build strong, positive relationships with customers and teammates across our local and interstate network.
• Take ownership of enquiries and work collaboratively to deliver a great customer experience.

Skills

Customer service

Call centre experience

Communication skills

Team collaboration

Attention to detail

Problem solving

Negotiation skills

Job description

Northline is seeking a Customer Service Officer to be the friendly first point of contact for customers, handling inquiries, updating on freight movements, and connecting customers with the right teams for timely solutions.

You will respond to emails and calls, proactively communicating delays and keeping customers informed while building strong relationships across our network. Permanent roles, Monday–Friday, with shift flexibility between 7:30am and 6:00pm.