Guest Experience & Rooms Operations Manager

CVOM Pty LTD; Rubyvale; On-site; AUD 70,000 - 90,000; Full time

Job summary

The New Royal Hotel Rubyvale seeks an Accommodation and Hospitality Manager to oversee guest services, bookings, room readiness, housekeeping oversight, and front-of-house operations. You will coordinate between restaurant, housekeeping, and reception to ensure consistently high service levels across touchpoints.

Ideal candidates will have 2+ years in hospitality, strong communication, and relevant certificates.

Qualifications

• Requires 2+ years in hospitality, guest services or accommodation operations.
• Experience coordinating small teams across cleaning, reception and service roles.
• Strong communication skills and commitment to customer satisfaction.
• Knowledge of reservation systems, housekeeping protocols and guest management practices.
• Understanding of WHS requirements in hospitality.
• Holding RSA and Food Safety Supervisor certificates is highly preferred.

Responsibilities

• Oversee daily accommodation bookings and reservations systems.
• Coordinate check-ins/outs and room readiness.
• Oversee housekeeping schedules and room turnaround priorities.
• Provide frontline guest support and promptly resolve service issues.
• Monitor guest feedback to improve service standards.
• Ensure compliance with health and safety regulations and venue cleanliness.
• Assist with shift rosters and staff direction as needed.

Skills

2+ years hospitality experience

Team coordination

Excellent communication

WH&S knowledge

Driver's Licence

Education

Advanced Diploma or Diploma

Food Safety Supervisor Certificate

Responsible Service of Alcohol Certificate

Tools

Reservation systems

Job description

The New Royal Hotel Rubyvale seeks an Accommodation and Hospitality Manager to oversee guest services, bookings, room readiness, housekeeping oversight, and front-of-house operations. You will coordinate between restaurant, housekeeping, and reception to ensure consistently high service levels across touchpoints.

Ideal candidates will have 2+ years in hospitality, strong communication, and relevant certificates.