Guest Experience & Reservations Specialist

Grand Mercure

Pokolbin

In loco

AUD 52.000 - 76.000

Tempo pieno

4 giorni fa

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Vantaggi offerti da questo lavoro

Staff discounts across hospitalityVen

Descrizione del lavoro

The Vintage Holiday Houses in Pokolbin (Hunter Valley) seeks a Guest Services & Reservations Agent to be the first contact for guests and owners, covering reservations, guest services, and admin. You will manage bookings, check-ins/outs, and coordinate requests, ensuring every stay exceeds expectations in a fast-paced, friendly environment.

Join a premier hospitality team offering staff discounts, ongoing training, and career development.

Competenze

Experience in reservations, front office, guest services or customer service.
Excellent communication and interpersonal skills.
Strong computer skills and ability to learn reservation systems quickly.
Outstanding organisational skills and attention to detail.
Ability to multitask and work under pressure.
A positive, friendly and professional attitude.
Flexibility to work weekends and public holidays.
Current driver's licence is a must.

Mansioni

Respond to phone, email and online reservation enquiries.
Manage bookings across multiple online booking platforms and direct booking channels.
Process guest check-ins and check-outs.
Coordinate guest requests before, during and after their stay.
Liaise with housekeeping and maintenance teams to ensure properties are guest-ready.
Assist property owners with enquiries and booking updates.
Resolve guest issues professionally and efficiently.
Maintain accurate reservation records and guest information.
Support daily office administration and operational tasks.