Guest Experience Agent — Hunter Valley Resort

EVT - Entertainment | Ventures | Travel; Abernethy; On-site; AUD 40,000 - 52,000; Full time

Benefits offered by this job

Incredible team member discounts

50% off stays at EVT hotels – Rydges,,

Movie tickets and Moonlight, GoldClass

Discounts at Thredbo

Career growth opportunities

Community involvement

Largest experiences company in AU/NZ

Job summary

EVT is seeking a friendly Guest Service Agent for Rydges Hunter Valley. You will be the first point of contact, handling check-ins/outs, guest requests, and cross-department coordination to ensure a smooth stay. A 1–2 year hotel front desk track record, strong communication, and attention to detail are important.

The role is casual, on-site at the Hunter Valley resort, with opportunities to grow within EVT's expansive network of brands and properties.

Qualifications

• 1-2 years front desk experience in a hotel.
• Proven ability to deliver warm, professional guest service.
• Strong communication and attention to detail.

Responsibilities

• Welcome and assist guests with check-in/check-out.
• Coordinate with housekeeping, reservations and maintenance to meet guest needs.
• Resolve guest issues promptly and courteously.
• Provide local area knowledge and promote resort facilities.

Skills

Guest service

Communication

Attention to detail

Front office operations

Reservations systems

Multitasking

Tools

Reservation systems

Job description

EVT is seeking a friendly Guest Service Agent for Rydges Hunter Valley. You will be the first point of contact, handling check-ins/outs, guest requests, and cross-department coordination to ensure a smooth stay. A 1–2 year hotel front desk track record, strong communication, and attention to detail are important.

The role is casual, on-site at the Hunter Valley resort, with opportunities to grow within EVT's expansive network of brands and properties.