Guest Experience Officer - Zoo Contact Centre (Casual)

Taronga Zoo; Sydney; On-site; AUD 59,000 - 73,000; Full time

Benefits offered by this job

Complimentary passes for family and朋友

Free onsite parking

Discounts on accommodation

Discounted food and beverage

Discounted Fitness Passport

Social team activity

Job summary

Taronga Zoo Sydney is seeking experienced and motivated Guest Experience Officers to join our Contact Centre team. You will assist customers across phone and email with enquiries, memberships, bookings and experiences, delivering great service every step of the way.

The Casual Contact Centre Officer role is rostered seven days per week between 8:45am and 5:06pm including public holidays, with generous employee benefits such as complimentary passes, free onsite parking and discounts on stays and

Qualifications

• Excellent customer service and communication skills via phone and email.
• Adaptability and flexibility to accommodate change and provide responsive services.
• Ability to learn or previous experience with a phone system and Microsoft Suite of products (e.g. Outlook).
• Strong computer literacy; knowledge of Centaman or OPERA desirable.
• Friendly disposition and can-do attitude.
• Hold a current Working with Children Check at your own expense.

Responsibilities

• Provide professional, timely and consistent responses to customer enquiries from phone and email.
• Ensure customer service standards are met and exceeded and that products match the customer's requirements.
• Input accuracy when entering information into Taronga Systems.
• Create new bookings and service clients throughout the booking process.
• Financial aptitude for accurate quoting, handling of payments and day-end reconciliation.
• Build and maintain good relationships with internal and external stakeholders.
• Work well in a Contact Centre environment.
• Comply with Taronga's Customer Service Charter and suggest initiatives for improvement.
• Comply with sustainability practices and Taronga's Sustainability targets.
• Report any Work, Health and Safety incidents per Taronga's WHS Charter.

Skills

Customer service

Communication

Adaptability

Phone system knowledge

Microsoft Office

Centaman/OPERA (desirable)

Friendly disposition

Working with Children Check

Tools

Microsoft Outlook

Centaman

OPERA

Job description

Taronga Zoo Sydney is seeking experienced and motivated Guest Experience Officers to join our Contact Centre team. You will assist customers across phone and email with enquiries, memberships, bookings and experiences, delivering great service every step of the way.

The Casual Contact Centre Officer role is rostered seven days per week between 8:45am and 5:06pm including public holidays, with generous employee benefits such as complimentary passes, free onsite parking and discounts on stays and