Guest Experience Coordinator - Overnight Programs

Taronga Zoo; Sydney; On-site; AUD 67,000 - 82,000; Part time

Benefits offered by this job

Complimentary passes

Free onsite parking

Discounts on Taronga accommodation

Discounted food & beverage

Discounted Fitness Passport

Team social events

Job summary

Taronga Zoo Sydney is seeking a Guest Experience Coordinator for Overnight Programs. Lead a dedicated team to deliver world-class guest experiences while communicating Taronga's conservation and education messages.

The role involves coordinating overnight shifts and guiding guests during both general and VIP events, with a focus on exemplary service. The position offers part-time, casual and night-shift opportunities at Taronga's Sydney site, with accommodation provided for PM to AM handovers

Qualifications

• Demonstrated team leader/supervisor experience within the Customer Services, Tourism or Hospitality industry.
• Hold or have the potential to obtain RSA certification.
• Senior First Aid and Advanced Resuscitation qualifications required or at your own expense.
• Obtain and maintain NSW Working with Children Check.
• Hold a valid NSW Driver's Licence or equivalent recognition.

Responsibilities

• Lead a high-performing Guest Experience Officers team to deliver world-class service.
• Deliver guided experiences to guests, including overnight guests and VIP functions.
• Coordinate and mentor staff to meet Taronga's conservation and education messaging.
• Ensure safety and compliance with Taronga's Customer Service Charter and WHS policies.
• Maintain monthly overnight shifts for casual or weekly overnight shifts for permanent part-time.

Skills

Team leadership

Customer service

Hospitality experience

Job description

Guest Experience Coordinator - Overnight Programs

At Taronga Zoo in Sydney and Taronga Western Plains Zoo in Dubbo, we lead conservation efforts in the field and participate in regional and global conservation breeding programs to establish insurance populations for species threatened in the wild. We also operate two wildlife hospitals that treat and rehabilitate injured native wildlife, as well as providing best practice health care for the animals at our Zoos.

Taronga has a deep commitment to conservation science. In Australia and internationally, we work with universities, governments and conservation partners to respond to challenges impacting wildlife and people. We also have a proud tradition of delivering conservation education programs that increase knowledge and awareness and inspire students to become global leaders in conservation. Taronga receives support from the NSW Government and the Taronga Foundation. Established in 2000, the Taronga Foundation raises funds for conservation, education programs and wildlife in our care.

• Located at Sydney's Iconic Taronga Zoo


• Casual & part-time positions available!

Part-time

• TCSA Wages Employees Award, Guest Experience Coordinator, annual package $74,835 (includes base salary $66,026 + plus superannuation & leave loading)

Casual

• TCSA Wages Employees Award, Guest Experience Coordinator, hourly rate $41.48 (includes hourly base rate $33.30 + plus superannuation & leave loading)

Taronga Zoo Sydney is looking for experienced and motivated Guest Experience Coordinators to join our Overnight Programs team!

Play a key role in delivering world-class guest experiences at Taronga Zoo. You'll bring Taronga's conservation and education messages to life by leading a high-performing team of Guest Experience Officers and empower guests to become advocates for wildlife and conservation.

If you're looking to step into a rewarding role within the overnight programs team, we'd love to hear from you!

About the Role…

Lead staff to provide a \"world class\" customer service experience across all visitor operations and programs.

Deliver guided tours to zoo guests as required, including but not limited to accommodation guests, general zoo patrons and for VIP Functions.

If you are applying for the Casual role, you need to be able to maintain minimum of 1 overnight shift per week.

If you are applying for the Permanent Part Time role you need to be able to maintain 2 overnight shifts per week.

Approx. AM Shifts:

• 6:30am - 10am


• 6:30am - 9:30am


• 7am - 10am

Approx. PM Shifts:

• 5pm - 10pm


• 5:30pm to 10:30pm

Upon completion of the PM shift, you will be required to stay overnight in Taronga Zoo at our dedicated Guides Accommodation. You will start your next shift the following morning as per the times listed above.

• Comply with Taronga's Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained.


• Lead, mentor and coach a team of Guest Experience Officers to deliver high quality customer service experiences in order to provide excellent guest experience and promote repeat visitation.


• Communicate Taronga's education and conservation messages both internally and externally, ensuring all communications align with Taronga's values to inspire change in accordance with Taronga's vision and strategic pillars.


• Work effectively as a member of a high performing team, to assist Taronga in its achievement of strategic outcomes.


• Comply with and suggest sustainability practices in the workplace to help achieve Taronga's sustainability targets and reduce environmental impact.


• Comply with and report any Work, Health and Safety incidents in line with Taronga's Work, Health and Safety Charter.

About You…

We are looking for candidates that have:

• Demonstrated team leader/supervisor experience within the Customer Services, Tourism or Hospitality industry


• Responsible Service of Alcohol (RSA) certification or the potential to obtain certification


• Hold and maintain a current Senior First Aid and Advanced Resuscitation qualification at your own expense


• Obtain and maintain a current paid NSW Working with Children Check.


• Hold a current NSW Drivers License or ability to have existing license formally recognised, including manual and maintain at your own expense.

Our employees enjoy generous employment conditions including some of the following:

• Complimentary family and friends passes across both Taronga's Sydney & Dubbo Zoo's


• Free onsite car parking, outside of peak periods


• A wide range of discounts on our award winning accommodation across both sites


• Discounted food and beverage purchases across the sites


• Discounted Fitness Passport


• We're a social team - there's always lots going on around the zoo that we get involved with!


• + more!

Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community - be it on the basis of gender, age, culture, religion, language or personal circumstances.

Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

Applications Close:11:59pm Tuesday 17 November 2026

We offer:

Together, we take on meaningful projects and work towards our shared vision of a better and wilder future. It's all about the mini moments that contribute to our mighty mission and shape our collective success.