Guest Experience Officer

Belgravia Leisure; Portland; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Casual/Part-time role

Great work–life balance

Career development opportunities

Job summary

Belgravia Leisure in Portland, VIC is seeking a Guest Experience Officer to drive membership sales and deliver exceptional guest service. You will engage with members and guests, answer enquiries, and provide accurate information to help them join or upgrade memberships.

You will also conduct tours, process memberships, and ensure data accuracy while maintaining knowledge of all centre services. Weekend and after-school hours may be required, with a focus on delivering a positive experience.

Qualifications

• Sales targets achieved daily.
• Guest experience and customer service excellence.
• Handle enquiries and provide information accurately.
• Conduct tours to convert prospects to memberships.
• Process memberships and data entry in line with policy.
• Maintain up-to-date knowledge of centre services and activities.
• Demonstrate sound cash handling and use of POS.
• Align with Belgravia CLEAr Values.

Responsibilities

• Achieve set sales targets on a daily basis.
• Provide exceptional guest experience in person and over the phone to existing and prospective members and guests.
• Provide relevant and accurate information to prospective members by handling enquiries per processes.
• Conduct tours of the centre to convert prospects into memberships.
• Process memberships and data entry per policy.
• Maintain knowledge of all centre services and activities.
• Demonstrate cash handling principles and POS use.
• Demonstrate Belgravia Values in daily actions.

Skills

Sales experience

Customer service

Cash handling

Communication skills

Tools

POS systems

Job description

VIC, Portland Leisure and Aquatic Centre - Portland 3305

• Great career paths and development with an entrepreneurial organisation
• Casual / Part - time position available
• Enjoy a great work / life balance withmornings, evenings and weekend shifts

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions!

The Role

As aGuest Experience Officeryou will be a suitably experienced sales person who will be responsible for the acquisition of new memberships for Health and Fitness and Learn to Swim.

With a strong sales and customer service background, you will have experience in achieving sales targets and delivering exceptional customer service and you will continue to drive the overall experience of our guests.

Successful candidates must be able to work weekends and after school hours.

Our Officer’s key accountabilities include:

• Achieve set sales targets on a daily basis
• Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
• Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
• Conduct tours of the centre/facility with the outcome to turn a prospective member to an ongoing subscription
• Process memberships and data entry in line with company processes and policy
• To have a current and informed knowledge of all centre services and activities
• Apply sound cash handling principles and use of Point of Sale (POS) systems
• To demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R Values

The Company

Belgravia Leisureis part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

Belgravia Leisure is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability.We're happy to adjust our recruitment process to support accessibility needs - reach out to us [e-mail].