Member Experience & Membership Sales Associate (Casual)

Belgravia Group; Portland; On-site; AUD 33,000 - 44,000; Part time

Job summary

Belgravia Leisure is hiring a Guest Experience Officer at the VIC Portland Leisure and Aquatic Centre in Portland 3305. This casual/part-time role focuses on delighting members and visitors, driving memberships, and delivering friendly service.

You will welcome guests, conduct tours, process memberships, handle enquiries, and meet sales targets while maintaining accurate data entry and POS cash handling. Weekend availability is required.

Qualifications

• Experience in sales and delivering customer service.
• Ability to meet sales targets and provide exceptional guest service.
• Available for weekends and after-school hours.
• Accurate data entry and familiarity with memberships processing.

Responsibilities

• Achieve set sales targets on a daily basis.
• Provide exceptional guest experience in person and over the phone to existing and prospective members and guests.
• Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems.
• Conduct tours of the centre/facility with the outcome to turn a prospective member to an ongoing subscription.
• Process memberships and data entry in line with company processes and policy.
• To have a current and informed knowledge of all centre services and activities.
• Apply sound cash handling principles and use of Point of Sale (POS) systems.
• To demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R Values

Skills

Sales experience

Customer service

Tools

POS system

Job description

Belgravia Leisure is hiring a Guest Experience Officer at the VIC Portland Leisure and Aquatic Centre in Portland 3305. This casual/part-time role focuses on delighting members and visitors, driving memberships, and delivering friendly service.

You will welcome guests, conduct tours, process memberships, handle enquiries, and meet sales targets while maintaining accurate data entry and POS cash handling. Weekend availability is required.