Guest Experience Manager: Nrma Blue Dolphin Yamba

My NRMA; Yamba; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Travel discounts

NRMA Rewards membership

Wellbeing benefits

Discounts on NRMA insurance

Career growth opportunities

Job summary

NRMA Parks & Resorts is looking for a Guest Experience Manager at the Blue Dolphin Resort. You’ll lead the activities team, design engaging experiences, host events, and mentor staff to deliver memorable moments for guests of all ages.

You’ll work closely with the Resort Manager to evolve the activities calendar, ensure safety, and keep the atmosphere welcoming and fun across peak periods and holidays.

Qualifications

• Outgoing personality and love for working with people of all ages.
• Comfort hosting events, speaking on the microphone, and inviting participation.
• Experience in facilitating group activities.
• Strong customer service skills and making guests feel welcome.
• Ability to thrive in a fast-paced, dynamic setting.
• Flexible schedule including weekends, public holidays, and school holidays.

Responsibilities

• Lead the Guest Experience (activities) team to create memorable experiences for guests.
• Design, coordinate and run a range of activities and events (themed nights, movie nights, crafts).
• Lead by example and participate in activities when needed to set the fun tone.
• Collaborate with Resort Manager to evolve the activities calendar.
• Mentor, train and roster the Activities team; ensure safety and smooth operations.
• Maintain equipment, run audits, and keep a welcoming environment.

Skills

Customer service

Public speaking

Event facilitation

Team leadership

Job description

Company Description

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.

Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it’s not just our job, it’s in our nature.

Job Description

Ready to create unforgettable holiday magic?

Are you full of energy, love adventure, and passionate about making people smile? We’re searching for a Guest Experience Manager who’s ready to reshape and build the Guest Experience function at our iconic NRMA Blue Dolphin Resort. If you thrive on fun, aren’t afraid to get involved (even if it means being the first on the dance floor or running a trivia night), and want to be at the heart of our guests’ memories, this is your dream role!

What You’ll Do

• Lead the Fun:Oversee and inspire the Guest Experience (activities) team, making every day at the resort special for guests of all ages.
• Design and Deliver Experiences:Plan, coordinate, and run a diverse range of activities and events; think themed celebrations, movie nights, arts & crafts, and more!
• Be Hands-On:Pitch in and lead activities yourself as needed, setting the tone for fun and inclusivity.
• Shape the Program:Work closely with the Resort Manager to develop and evolve the activities calendar, ensuring there’s always something exciting happening.
• Mentor and Motivate:Train, supervise, and roster the Activities team, helping them grow and shine.
• Keep Things Running Smoothly:Manage equipment, conduct audits, and ensure a safe and welcoming environment for all.

What You’ll Bring

• An outgoing, bubbly personality and a genuine love for working with people of all ages.
• Confidence to host events, speak on the microphone, and encourage everyone to join in the fun...even if it means being a little silly!
• Experience facilitating group activities.
• Strong customer service skills and a knack for making everyone feel welcome.
• Ability to work in a fast-paced, dynamic setting, especially during peak periods.
• Flexibility to work weekends, public holidays, and during school holidays.
• A valid Working with Children Check (or willingness to obtain one).
• Previous experience supervising or mentoring a team.

We do the training; you bring the personality!

What’s in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference?

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks