Guest Services Attendant

NRMA; Tuncurry; On-site; AUD 40,000 - 55,000; Part time

Job summary

NRMA Parks & Resorts in Forster–Tuncurry is seeking a Guest Service Attendant to welcome guests, manage check-ins and inquiries, and support reception duties in a relaxed holiday environment.

You will help guests with reservations, answer questions about facilities and local attractions, and work with housekeeping and maintenance to ensure a smooth stay. No two days are the same, and training is provided to the right person.

Qualifications

• Experience in customer service, reception, tourism or hospitality is preferred.
• Ability to handle bookings, inquiries and cash handling with accuracy.
• Good local knowledge of the Forster–Tuncurry area or willingness to learn.

Responsibilities

• Welcome guests on arrival and provide friendly, professional service.
• Manage check-ins and check-outs, including bookings and payments.
• Answer guest enquiries about the park, local area, facilities and activities.
• Assist with phone and email reservations and general reception duties.
• Help guests with issues and find quick, calm solutions.
• Provide information about park rules, safety and amenities.
• Support day-to-day reception tasks, such as filing and data entry.
• Collaborate with housekeeping, maintenance and activities to ensure a smooth guest experience.

Skills

Customer service

People interaction

Computer literacy

Calm under pressure

Attention to detail

Time management

Tools

Booking system

Front office systems

Job description

Company Description

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Job Description

Enjoy helping people, answering questions and being the friendly face that guests remember? Like the idea of working in a relaxed holiday environment where no two days are the same? This role could be for you.

What you’ll be doing

As a Guest Service Attendant, you’ll:

• Welcome guests on arrival and providefriendly, professional service
• Managecheck‑ins and check‑outs, including bookings and payments
• Answer guest enquiries about the park, local area, facilities and activities
• Assist with phone and email reservations and general reception duties
• Help guests with any issues and find solutions quickly and calmly
• Provide information about park rules, safety and amenities
• Support day‑to‑day reception tasks, such as filing, data entry and cash handling
• Work closely with other departments (housekeeping, maintenance, activities) to deliver a smooth guest experience

About you

You’re the kind of person who:

• Loves interacting with people and deliveringgreat customer service
• Is confident using computers and picking up new systems
• Stays calm, polite and professional – even when things get busy
• Is organised, reliable and has good attention to detail
• Can work a mix ofweekdays, weekends, school holidays and public holidays

Ideally, you’ll also have:

• Experience in customer service, reception, tourism, hospitality or similar
• Cash handling and/or booking system experience (front office systems highly regarded)
• Good local knowledge of the Forster–Tuncurry area, or willingness to learn

If you’re friendly, helpful and keen to learn, we’re happy to train the right person.

What’s in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
• Complimentary myNRMA Rewards membership including free discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.