Assistant Resort Manager

Angourie Resort; Yamba; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

5 weeks annual leave

Travel discounts

NRMA Rewards

Job summary

NRMA Angourie Resort on the NSW North Coast seeks a hands-on Assistant Manager to partner with the Resort Manager and oversee day-to-day operations across multiple departments. You will lead guest-focused teams, drive service excellence, and ensure efficient rostering and budgeting while delivering memorable experiences for every guest.

The role emphasizes a collaborative leadership style, operational versatility, and a commitment to safety and compliance.

Qualifications

• Proven leadership in boutique resort, hotel or premium hospitality.
• Experience coaching and developing hospitality teams.
• Strong focus on delivering exceptional guest experiences.

Responsibilities

• Provide operational leadership across all resort areas.
• Lead, coach and develop teams to deliver outstanding guest experiences.
• Foster a positive, engaged and guest-centric team culture.
• Support rostering, workforce planning and budgeting.
• Assist with recruitment, onboarding and ongoing training of team members.
• Monitor operational performance and costs to improve outcomes.
• Maintain high standards of presentation, cleanliness and service.
• Collaborate with Food & Beverage, Events and Day Spa teams for guest satisfaction.

Skills

Leadership

People management

Guest experience

Budgeting

Job description

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.

Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Job Description

Nestled on the stunning NSW North Coast, NRMA Angourie Resort offers guests an escape unlike any other. With premium accommodation, a restaurant, day spa, conference and event facilities, and a relaxed coastal atmosphere, we're looking for an experienced hospitality leader to help deliver exceptional guest experiences across every touchpoint of the resort. We're seeking a passionate and hands‑on Assistant Manager to partner closely with our Resort Manager and support the day‑to‑day operation of the resort. This is a highly visible leadership role where you'll work across multiple departments, support and develop teams, and help create memorable experiences for every guest who visits.

If you thrive in a boutique resort environment, enjoy variety, and love leading from the front, we'd love to hear from you.

• Permanent onsite accommodation is not available, so we're ideally looking for someone who already lives locally or is planning to relocate to the area.
• Accommodation assistance may be available on a temporary basis to support relocation, for the right candidate.

What you will do

Working collaboratively with the Resort Manager, you'll provide operational leadership across all areas of the resort. You will:

• Support the Resort Manager in the day‑to‑day operation of the resort
• Lead, coach and develop teams to deliver outstanding guest experiences
• Foster a positive, engaged and guest‑centric team culture
• Support departmental leaders with rostering, workforce planning and operational priorities
• Assist with recruitment, onboarding and ongoing training of team members
• Help monitor operational performance, labour costs and departmental budgets
• Ensure high standards of presentation, cleanliness and service are maintained across the resort
• Work closely with the Food & Beverage, Events and Day Spa teams to maximise guest satisfaction and commercial outcomes
• Assist in resolving guest concerns and support continuous improvement initiatives
• Champion workplace health, safety and compliance practices

This is a true "all‑rounder" leadership role where no two days look the same. One moment you may be supporting a wedding or corporate event, the next you're assisting with a guest issue, coaching a team member, reviewing rosters, or working alongside the restaurant and day spa teams during a busy service period.

What you will bring

We're looking for an experienced hospitality professional who enjoys being part of the operation, not sitting on the sidelines. You'll ideally have:

• Previous leadership experience within a boutique resort, hotel or premium hospitality environment
• Exposure to Food & Beverage, Events and Functions operations
• Experience supporting multiple departments within a resort, hotel or tourism business
• A collaborative leadership style and strong people management skills
• The ability to build genuine relationships with guests, team members and stakeholders
• Experience managing guest feedback and resolving issues with professionalism and care
• Strong organisational skills and the ability to prioritise in a fast‑paced environment
• Financial acumen, including labour management, budgeting and cost control
• Understanding of workplace health and safety and employment compliance requirements
• A hands‑on approach and willingness to jump in wherever required

What’s in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave and well‑being benefits to balance all of life's priorities including 5 weeks annual and recreation leave.
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre‑employment checks.