Guest Experience Leader - Salon Operations (Flexible)

Beauty On Rose; Melbourne; Presencial; AUD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working arrangements

Career progression opportunities

Staff discounts on skincare

Descripción de la vacante

Beauty On Rose in Essendon North, Melbourne, seeks a Senior Salon Coordinator to lead guest experience, front-of-house operations and diary management. This role focuses on client service excellence, team coordination and driving daily performance without hands-on treatments.

You'll partner with therapists and managers, nurture client relationships, promote retail and loyalty, and progress into senior coordination or management as the business grows.

Formación

• Extensive front-of-house experience in a beauty salon or spa.
• Strong knowledge of client journey and skincare services.
• Excellent communication, organisation and software skills.

Responsabilidades

• Deliver exceptional client experiences from enquiry to farewell.
• Manage multiple therapist appointments and salon diary.
• Answer calls, bookings and client inquiries professionally.
• Build client relationships to encourage rebooking and loyalty.
• Recommend treatments, skincare and home-care products.
• Support retail sales and salon performance.

Conocimientos

Client service

Diary management

Team leadership

Communication

Customer relations

Educación

Beauty Therapy Diploma

Herramientas

Shortcuts salon management

Phorest

Descripción del empleo

Beauty On Rose in Essendon North, Melbourne, seeks a Senior Salon Coordinator to lead guest experience, front-of-house operations and diary management. This role focuses on client service excellence, team coordination and driving daily performance without hands-on treatments.

You'll partner with therapists and managers, nurture client relationships, promote retail and loyalty, and progress into senior coordination or management as the business grows.