Senior Salon Coordinator – Beauty & Guest Experience

Beauty On Rose; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible working arrangements

Career progression opportunities

Staff discounts on skincare

Job summary

Beauty On Rose in Essendon North, Melbourne, seeks a Senior Salon Coordinator to lead guest experience, front-of-house operations and diary management. This role focuses on client service excellence, team coordination and driving daily performance without hands-on treatments.

You'll partner with therapists and managers, nurture client relationships, promote retail and loyalty, and progress into senior coordination or management as the business grows.

Qualifications

• Extensive front-of-house experience in a beauty salon or spa.
• Strong knowledge of client journey and skincare services.
• Excellent communication, organisation and software skills.

Responsibilities

• Deliver exceptional client experiences from enquiry to farewell.
• Manage multiple therapist appointments and salon diary.
• Answer calls, bookings and client inquiries professionally.
• Build client relationships to encourage rebooking and loyalty.
• Recommend treatments, skincare and home-care products.
• Support retail sales and salon performance.

Skills

Client service

Diary management

Team leadership

Communication

Customer relations

Education

Beauty Therapy Diploma

Tools

Shortcuts salon management

Phorest

Job description

Senior Salon Coordinator – Beauty & Guest Experience

Senior Salon Coordinator | Guest Experience & Career Growth

Beauty On Rose | Essendon North, Melbourne

Attractive Remuneration | Flexible Working Arrangements | Management Opportunities

Love the beauty industry but ready for the next chapter in your career?

Are you an experienced Beauty Therapist ready to step away from the treatment room?

Perhaps you're an exceptional Salon Receptionist who loves people, organization and creating memorable client experiences.

Or maybe you're an experienced Salon Coordinator or Manager looking for a fresh opportunity where your skills, initiative and leadership potential will be genuinely valued.

At Beauty On Rose, we're looking for the right person — and we're prepared to reward exceptional experience and ability.

We're searching for a confident, highly organized and people-focused professional to become a key part of our Front of House and Guest Experience team.

This is an opportunity to use your beauty industry knowledge, client service expertise and leadership abilities in a rewarding position with genuine long-term career potential.

About Beauty On Rose

With more than 30 years of experience, Beauty On Rose is an established luxury skin, beauty and wellness destination in Essendon North.

We're proud of our loyal clientele, talented team and reputation for exceptional treatments, professional skincare and personalized service.

As our business continues to evolve, we're looking for someone who wants to grow with us and become a valued part of our future.

The Opportunity

This is a varied, hands-on position combining exceptional client service, salon coordination, retail recommendations and day-to-day operations.

You’ll be at the heart of the salon, ensuring clients receive an outstanding experience while helping our busy team operate smoothly and efficiently.

For someone with proven leadership skills and ambition, there is genuine potential to progress into senior operational and salon management responsibilities.

No hands-on treatments are required. This is your opportunity to use your industry experience in a new and rewarding way.

What You'll Be Doing

• Creating an exceptional client experience from the first enquiry through to the final farewell.
• Managing appointments and coordinating a busy, multi-therapist salon diary.
• Handling telephone calls, bookings and client enquiries with confidence and professionalism.
• Building strong client relationships and encouraging rebooking's and loyalty.
• Recommending treatments, professional skincare and home-care products.
• Supporting retail sales, client retention and salon performance.
• Working closely with therapists to ensure smooth daily operations.
• Managing payments, gift vouchers and general reception administration.
• Resolving day-to-day challenges with initiative and a solutions-focused attitude.
• Contributing to a motivated, supportive and high-performing team environment.

Who We're Looking For

We're interested in hearing from experienced beauty industry professionals who love people, take pride in their work and want to build a rewarding long-term career.

You may currently be a:

• Senior Beauty Therapist looking to transition away from performing treatments.
• Experienced Salon Receptionist or Guest Services professional.
• Senior Salon Coordinator ready for greater responsibility.
• Salon Manager who enjoys hands‑on operations, client relationships and developing people.

Ideally, you'll bring:

• Previous experience in a beauty salon, skin clinic, spa or similar professional environment.
• Strong knowledge of beauty treatments, skincare and the client journey.
• Excellent communication, computer and organizational skills.
• Confidence managing busy appointment diaries and multiple priorities.
• Experience using professional salon booking and point-of-sale systems.
• A warm, engaging personality and a genuine passion for customer service.
• A proactive, solutions-focused attitude and the confidence to take ownership.
• An interest in ongoing professional development and potential leadership opportunities.

Salon Software Experience

Experience using Shortcuts salon management software is highly preferred and will be a significant advantage.

However, we also welcome candidates with strong experience using other salon-specific booking and point-of-sale systems, such as Phorest or similar industry platforms.

The ability to confidently manage appointments, client records, payments and busy salon schedules is essential.

A Beauty Therapy Diploma is welcomed but is not essential for candidates with strong salon reception, coordination or management experience.

Why Join Beauty On Rose?

We offer:

• Attractive remuneration negotiated according to your experience, skills and capabilities.
• Flexible working arrangements, including the opportunity for a condensed working week.
• Genuine opportunities for career progression into senior coordination and management.
• Performance-based incentives and recognition.
• Ongoing education, professional development and leadership training.
• Generous discounts on professional skincare and beauty treatments.
• A supportive, established and professional salon team.
• Free onsite parking.

Ready for Your Next Chapter?

You may have spent years working in treatment rooms and be ready for a new direction.

You might already be excelling in salon reception and looking for an opportunity to step up.

Or perhaps you're an experienced salon leader who thrives on creating exceptional client experiences and helping teams succeed.

Whatever your background, if you have the experience, personality, initiative and passion we're looking for, we'd love to meet you.

Welcome to Beauty on Rose where skin, spa and wellness expertise meets excellence. For over 30+ years, we've delivered premium, transformative experiences across advanced skin treatments, luxurious spa services and results-driven beauty therapies. Our focus is on delivering exceptional experiences, for our clients and for the dedicated team behind the scenes.