Salon Guest Experience Coordinator

EdwardsAndCo; Sydney; On-site; AUD 52,000 - 62,000; Full time

Job summary

EdwardsAndCo Surry Hills is seeking a warm, organised Salon Coordinator to join our team. You’ll be the first and last point of contact for guests, helping create an exceptional experience from the moment they walk through the door.

In a fast-paced salon, you’ll manage bookings, answer calls and messages, support stylists, and keep the salon running smoothly while maintaining a welcoming environment. If you’re personable, proactive and team-oriented, we’d love to hear from you.

Qualifications

• Experience in salon, beauty, hospitality, or customer service preferred.
• Attitude and personality are as important as skills.
• Ability to multitask and stay organized in a busy environment.

Responsibilities

• Welcoming and looking after clients.
• Managing bookings, cancellations and client enquiries.
• Answering phones, emails and messages.
• Supporting our stylists and keeping the salon running smoothly.
• Helping manage the salon schedule and maximise appointment opportunities.
• Assisting with filling last-minute gaps and cancellations.
• Maintaining a beautiful, organised and welcoming salon environment.
• Supporting general salon administration and day-to-day operations.
• Creating an experience that makes clients excited to come back.

Skills

Warm personality

Highly organized

Calm under pressure

Excellent communication

Team player

Customer service oriented

Job description

EdwardsAndCo Surry Hills is seeking a warm, organised Salon Coordinator to join our team. You’ll be the first and last point of contact for guests, helping create an exceptional experience from the moment they walk through the door.

In a fast-paced salon, you’ll manage bookings, answer calls and messages, support stylists, and keep the salon running smoothly while maintaining a welcoming environment. If you’re personable, proactive and team-oriented, we’d love to hear from you.