Duty Manager

Travel-Leisure-Co; Whitsunday Regional; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Professional development

Discounted stays

Private health insurance

Birthday leave

Job summary

Travel + Leisure Co. is seeking a Duty Manager at Airlie Beach Club Wyndham to support the Front Office Manager in daily operations and guest relations. You will greet owners and guests, manage inquiries, and help resolve issues while promoting a high standard of service.

Ideal candidates have Front Office supervisory experience, strong communication, and leadership skills, with the ability to train and develop a proactive team in a fast-paced environment.

Qualifications

• Proven Front Office supervisory experience.
• Knowledge of hotel PMS Opera.
• Excellent communication and guest service.

Responsibilities

• Support the Front Office Manager in daily operations.
• Greet and register owners and guests; handle inquiries and issues.
• Lead, train and develop a customer-focused team to deliver outstanding service.

Skills

Front Office supervision

Team leadership

Communication skills

Customer service

Tools

Opera PMS

Job description

We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.How You'll ShineIf you enjoy working in an environment where no two days are the same, join our Airlie Beach Club Wyndham as a Duty Manager today!The Duty Manager will be responsible for supporting the Front Office Manager in the daily operations of the Front Office including greeting and registering owners and guests, providing information to local area attractions, administration, as well as managing any guest issues that may arise. The Duty Manager will also The successful candidate will also be responsible for building, developing, training and leading a team proactively to promote high levels of customer service.In this unique position you will have the opportunity to work collaboratively with our Sales & Marketing teams to introduce Guests to our Vacation Ownership product, Club Wyndham.How You’ll Be RewardedBuild your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:Professional Development FundingDiscounted Hotel & Resort stays globallySubsidised Private Health Insurance (following successful probation completion)Birthday leave to celebrate your special dayWhat You'll BringTo be considered for this great opportunity it is essential that you have the following skills and attributes:Proven experience in a Front Office department at a supervisory level either as a Team Leader, Shift Supervisor or Duty Manager (3 years is desirable)Knowledge of hotel property management systems, Opera preferredEvents experience highly regardedExcellent communication skills, written, verbal and active listeningDetail focused with an organised approach and ability to multitaskPositive attitude, vibrant and passionate about delivering exceptional customer service and exceeding expectationsExceptional time management skills and the ability to work under pressureStrong negotiation and problem solving skillsProficiency in using a computer and Microsoft Office applicationsBookkeeping /finance experience is highly regardedImmaculate presentation and grooming standardsAbility to work a flexible roster, including evenings, weekends and school and public holiday periodsThe capability to work in a fast-paced environment both as part of a team and autonomouslyWhere Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.