Guest-Experience Leader — Front Office Supervisor

Sheraton Hotels & Resorts; Port Douglas; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Staff discounts

Flexible hours program

Training programs

Employee assistance program

Referral incentives

Diversity & inclusion

Job summary

Sheraton Hotels & Resorts in Port Douglas invites you to join as Front Office Supervisor, overseeing the front office team and ensuring guest satisfaction at 168-190 Port Douglas Road, Port Douglas. Full-time, on-site role within a globally recognized hotel brand.

Lead guest services, manage check-in/check-out, handle inquiries, and drive service standards while mentoring the team to deliver memorable experiences in a fast-paced environment.

Qualifications

• Experience with OPERA property management system or similar.
• Relevant experience in a similar supervisory role.
• Working rights in Australia.
• Enthusiastic to elevate your career.
• Self-motivated and energized in a fast-paced environment.

Responsibilities

• Be the connecter and facilitator of collective power and supervise the front office team, supporting them with general operational tasks.
• Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations.
• Assist guests arriving and departing the hotel through the check in and departure process.
• Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements.
• Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings.
• Take guest reservations and perform cash handling & credit card responsibilities.
• Oversee service standards whilst identifying and implementing improvement initiatives.
• Be a confident and welcoming supervisor, creating a community that empowers your team to grow and reach their potential.
• Plan and execute team building activities for your team as together we are better.

Skills

Supervisory experience

Guest service orientation

Fast-paced environment

Australian working rights

Tools

OPERA PMS

Job description

Sheraton Hotels & Resorts in Port Douglas invites you to join as Front Office Supervisor, overseeing the front office team and ensuring guest satisfaction at 168-190 Port Douglas Road, Port Douglas. Full-time, on-site role within a globally recognized hotel brand.

Lead guest services, manage check-in/check-out, handle inquiries, and drive service standards while mentoring the team to deliver memorable experiences in a fast-paced environment.