Guest Services Supervisor – Community & Guest Experience

1BSLF; Port Douglas; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

Flexible hours

Career development

Assistance program

Referral incentives

Global Marriott network

Job summary

Sheraton Port Douglas is seeking a Guest Services Supervisor to lead the front desk team at 168-190 Port Douglas Road, Port Douglas, QLD. You will supervise the Guest Services team and ensure guest satisfaction through smooth operations.

Experience with OPERA PMS and a proven supervisory background is required. You will build guest relationships, assist with billing, and drive service standards while fostering a collaborative team.

Qualifications

• Experience with OPERA property management system or similar.
• Relevant experience in a similar supervisory role.
• Working rights in Australia.
• Enthusiastic to elevate your career.
• Self-motivated, driven and energized in a fast-paced environment.
• Armed with smart solutions and a can-do attitude.

Responsibilities

• Be the connector and facilitator of collective power and supervise the Guest Services team.
• Be an expert on the hotel and the surrounding community to exceed guest expectations.
• Assign rooms according to guest requests and preferences whenever possible.
• Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements.
• Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail.
• Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings.
• Oversee service standards whilst identifying and implementing improvement initiatives.
• Be a confident and welcoming supervisor, creating a community that empowers your team to grow and reach their potential.
• Plan and execute team building activities for your team as together we are better.

Skills

Supervisory experience

Australia work rights

Enthusiastic attitude

Self-motivated

Fast-paced environment

Can-do attitude

Tools

OPERA PMS

Job description

Sheraton Port Douglas is seeking a Guest Services Supervisor to lead the front desk team at 168-190 Port Douglas Road, Port Douglas, QLD. You will supervise the Guest Services team and ensure guest satisfaction through smooth operations.

Experience with OPERA PMS and a proven supervisory background is required. You will build guest relationships, assist with billing, and drive service standards while fostering a collaborative team.