Guest Services Supervisor: Community & Guest Experience

Sheraton; Port Douglas; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Exclusive staff discounts on hotel and

Life with the Works program

International training programs

Employee Assistance Program

Employee referral incentives

Global Marriott network

Job summary

Sheraton Port Douglas is seeking an At Your Service Guest Relations Supervisor to connect guests with seamless service and local experiences. You will supervise the Guest Services team, manage room assignments, and handle inquiries with attention to detail in a vibrant resort setting.

Demonstrated supervisory experience and familiarity with OPERA PMS are preferred. This role offers a stable full-time schedule in Australia with Marriott International backing and opportunities for career growth.

Qualifications

• Experience in a supervisory role within guest services.
• Strong customer service mindset with guest-centric approach.
• Ability to lead a team in a fast-paced hotel environment.
• Effective communication and interpersonal skills.

Responsibilities

• Supervise the Guest Services team and support daily operations.
• Know the hotel and local community to exceed guest expectations.
• Assign rooms per guest requests and preferences where possible.
• Assist with inquiries and billing verification; resolve guest questions promptly.
• Build relationships with guests to encourage repeat bookings and tailor service.
• Oversee service standards and drive improvement initiatives.
• Plan team-building activities to empower staff growth.

Skills

Supervisory experience

Guest service

Team leadership

Communication skills

Tools

OPERA PMS

Job description

Sheraton Port Douglas is seeking an At Your Service Guest Relations Supervisor to connect guests with seamless service and local experiences. You will supervise the Guest Services team, manage room assignments, and handle inquiries with attention to detail in a vibrant resort setting.

Demonstrated supervisory experience and familiarity with OPERA PMS are preferred. This role offers a stable full-time schedule in Australia with Marriott International backing and opportunities for career growth.