Front Office Supervisor: Elevate Guest Experiences

Oaks-Hotels,-Resorts-; Port Douglas; On-site; AUD 55,000 - 75,000; Full time

Job summary

Oaks Port Douglas Resort in Queensland is seeking a Full-Time Front Office Supervisor to lead the front desk team and ensure a warm, efficient welcome for guests.

You will oversee daily tasks, manage check-ins/outs, resolve guest concerns, and model high service standards while working a rotating roster. Applicants should have hospitality leadership experience, RSA certification, and availability to work weekends; working rights in Australia required.

Qualifications

• Leadership experience with ability to motivate a team; supervisory background preferred.
• Extensive hospitality background with guest service standards and operations knowledge.
• RSA certification and ability to work in a fast-paced environment; weekend availability.

Responsibilities

• Lead and support the front office team to deliver exceptional guest experiences.
• Oversee daily tasks and ensure accurate check-ins/outs and timely service.
• Address and resolve guest complaints promptly and professionally.
• Maintain high service standards and professional presentation at all times.

Skills

Leadership skills

Customer service

Time management

Professional presentation

Flexibility

Team motivation

Education

RSA certification

Job description

Oaks Port Douglas Resort in Queensland is seeking a Full-Time Front Office Supervisor to lead the front desk team and ensure a warm, efficient welcome for guests.

You will oversee daily tasks, manage check-ins/outs, resolve guest concerns, and model high service standards while working a rotating roster. Applicants should have hospitality leadership experience, RSA certification, and availability to work weekends; working rights in Australia required.