Front Office Supervisor: Guest Experience Leader

Minor Hotels ANZ; Port Douglas; On-site; AUD 52,000 - 70,000; Full time

Job summary

Oaks Port Douglas Resort, part of Minor Hotels ANZ, is seeking a Full-Time Front Office Supervisor to lead the guest services team and uphold exceptional standards.

You will oversee check-in/out, mentor staff, handle guest requests and complaints, and ensure a warm, professional welcome. Weekend availability and RSA certification preferred.

Rotating shifts across early to late hours and a strong hospitality background are essential to thrive in this role.

Qualifications

• Leadership experience with supervisory responsibilities.
• Hospitality industry background in hotel/resort setting.
• Exceptional customer service skills.
• Strong time management and prioritization.
• Professional presentation and communication skills.
• Flexibility to work weekends and rotating shifts.

Responsibilities

• Lead and support the team to deliver guest experiences and a warm welcome.
• Serve as a role model, motivate the team to high service standards.
• Oversee daily tasks to ensure accuracy and timeliness.
• Manage guest arrivals and departures for seamless check-in/out.
• Address and resolve guest complaints promptly and professionally.

Skills

Leadership

Team management

Customer service

Time management

Professional presentation

Flexibility

Job description

Oaks Port Douglas Resort, part of Minor Hotels ANZ, is seeking a Full-Time Front Office Supervisor to lead the guest services team and uphold exceptional standards.

You will oversee check-in/out, mentor staff, handle guest requests and complaints, and ensure a warm, professional welcome. Weekend availability and RSA certification preferred.

Rotating shifts across early to late hours and a strong hospitality background are essential to thrive in this role.