Guest Experience Leader — Front Desk Supervisor

Minorinternational; Port Douglas; On-site; AUD 55,000 - 75,000; Full time

Job summary

Oaks Port Douglas Resort is seeking a Full-Time Front Office Supervisor to lead the guest service team and deliver exceptional experiences for every guest.

The role requires proven leadership, strong hospitality background, RSA certification, and the ability to manage check-ins, check-outs, and guest concerns across a rotating roster. Immediate start available; working rights in Australia preferred.

Qualifications

• Proven leadership experience in hospitality.
• Strong customer service skills and professional demeanor.
• Experience managing front desk operations and staff.
• RSA certification required.
• Ability to work a rotating roster including weekends.

Responsibilities

• Lead and support front desk team to ensure guest satisfaction.
• Oversee check-in/check-out processes and daily tasks.
• Resolve guest issues promptly and professionally.
• Maintain high standards of service and presentation.
• Monitor rosters and shift coverage.

Skills

Leadership

Customer service

Time management

Professional presentation

Reliability

Job description

Oaks Port Douglas Resort is seeking a Full-Time Front Office Supervisor to lead the guest service team and deliver exceptional experiences for every guest.

The role requires proven leadership, strong hospitality background, RSA certification, and the ability to manage check-ins, check-outs, and guest concerns across a rotating roster. Immediate start available; working rights in Australia preferred.