Front Office Supervisor

Minorinternational; Port Douglas; On-site; AUD 55,000 - 75,000; Full time

Job summary

Oaks Port Douglas Resort is seeking a Full-Time Front Office Supervisor to lead the guest service team and deliver exceptional experiences for every guest.

The role requires proven leadership, strong hospitality background, RSA certification, and the ability to manage check-ins, check-outs, and guest concerns across a rotating roster. Immediate start available; working rights in Australia preferred.

Qualifications

• Proven leadership experience in hospitality.
• Strong customer service skills and professional demeanor.
• Experience managing front desk operations and staff.
• RSA certification required.
• Ability to work a rotating roster including weekends.

Responsibilities

• Lead and support front desk team to ensure guest satisfaction.
• Oversee check-in/check-out processes and daily tasks.
• Resolve guest issues promptly and professionally.
• Maintain high standards of service and presentation.
• Monitor rosters and shift coverage.

Skills

Leadership

Customer service

Time management

Professional presentation

Reliability

Job description

Oaks Port Douglas Resort are looking for a Full-Time Front Office Supervisor who brings proven front office experience, leadership qualities, and a passion for delivering exceptional guest experiences to join the team.

Key Responsibilities Include:

• Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
• Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.
• Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.
• Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.
• Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.

Shift Details (subject to change):

• Rotating roster across Monday to Sunday
• Shift times scheduled within 7:00am to 11:00pm
• Immediate start available

To be successful in this role you will have:

• Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.
• Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
• Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanour, even in high-pressure situations.
• Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.
• Impeccable professional presentation, reflecting the high standards of the organisation.
• Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

To succeed in this role, you will demonstrate:

• Previous experience as a waitstaff, bartender, or all-rounder in a hospitality environment.
• A current RSA (Responsible Service of Alcohol) certification.
• A warm and approachable demeanour with a positive attitude.
• Proven experience delivering high-quality customer service.
• Professional presentation and exceptional communication skills.
• Reliability, with the ability to perform effectively in a fast-paced environment.
• Flexibility to work across a rotating roster, including weekends and public holidays

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.