Guest Experience Leader – Front Office Supervisor

Oaks-Hotels,-Resorts-; Adelaide; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Wellness Boost

Job summary

Oaks Adelaide Embassy Suites is seeking a Front Office Supervisor with proven leadership and a passion for delivering exceptional guest experiences. The role involves guiding front office teams, overseeing check-ins/outs, and maintaining high service standards in a busy hotel environment.

The successful candidate will have supervisory hospitality experience, strong customer service, and the flexibility to work a rotating Monday–Sunday roster between 7:00am and 11:00pm.

Qualifications

• Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.
• Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
• Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanour, even in high-pressure situations.
• Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.
• Impeccable professional presentation, reflecting the high standards of the organisation.
• Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

Responsibilities

• Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
• Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.
• Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.
• Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.
• Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.

Skills

Leadership

Hospitality experience

Customer service

Time management

Professional presentation

Flexibility

Job description

Oaks Adelaide Embassy Suites is seeking a Front Office Supervisor with proven leadership and a passion for delivering exceptional guest experiences. The role involves guiding front office teams, overseeing check-ins/outs, and maintaining high service standards in a busy hotel environment.

The successful candidate will have supervisory hospitality experience, strong customer service, and the flexibility to work a rotating Monday–Sunday roster between 7:00am and 11:00pm.